Customer Service High School
Resume:
Rasheda A. Ford
Orange Park, FL 32073
abiwrz@r.postjobfree.com
Employment History
MiSource/ World IT Solutions (2010: Part-time Contractor) Install CAT
5e/ CAT 6 and assembling Patch Panels to have the Internet/ Ethernet
communication on military installations. Install cable via ceilings,
floor and underground with a team. Make sure each cable is tested to
ensure working standards are met. I've use equipment: telecom snipes,
hand tools, Panduit, punch-down in order to terminate cable drops.
Garda Cash Logistics (July 2008 to September 2009: Full-time)
Transport money from companies to banks and from banks to companies.
Successfully complete job without any losses and maintain quality
customer service. Maintain security and weapon training to
successfully fulfill job requirements. Maintain paperwork and ensure
paperwork is correct.
The Wackenhut Corporation (August 2005 to June 2008: Full-time)
Worked as shift supervisor I ensured all duties policy and procedures
were performed and clerical paperwork was completed before and after
inmates were in custody. I've transported jail inmates throughout
Shands Hospital or other located Jacksonville hospitals after
receiving custody from a JSO Officer or Corrections Officer. Made
sure inmates do not hurt, harm or endanger civilians or themselves
while maintain eye contact on prisoner at all times.
U.S. Army National Guard (October 2000 to September 2005) Worked as a
supply clerk ordering materials/ products and issuing equipment and
updating records. Ordered field equipment and publications to ensure
soldiers' mission readiness. Maintained inventory logs in the unit's
supply room with receiving and distribution equipment while updating
records with a company's logging system. Installed and use several MS
programs and software to company's computer systems for updated and
company use. Trained and monitored Troops how to operate
communications equipment and to maintain the equipment for maximum
use.
Sprint Call Center (Feb 2001 to Apr 2002: Full-time) ***Call Center
Closed In April 2002*** Provided customer services within an inbound
call center. Responsibilities include receiving calls, setting up
accounts, processing information, and answering billing questions once
caller verified password and name on their account. Counseled/
educated customer on bills and other aspects of his/ her account to
make sure their account is in good standings to eliminate delinquent
accounts. Learned proper skills to activate accounts and making sure
the user has all information in order to operate wireless phone and
manage their account online at Sprint web site. I've received numerous
awards for providing great customer service.
U.S. Army (Sep 1996 to Sep 2000: Full-time) ***Honorable Discharge***
Troubleshot and operate on signal support systems and switchboard
relay support during field exercises. Skillfully installed
communications cable and wire and performs preventive maintenance
checks and services on systems and power generators. Taught and
assists users with Signal equipment and networks by running CAT 5e
cable. Supervised personnel performing support maintenance on
communication radios and antennas. I've worked in a communications
parts warehouse pulling and filling orders. I also performed clerical
duties as in ordering parts and publications while maintaining
inventory with a computerized system. Assisted in company's mailroom
sorting mail and packages. Maintain key control for sensitive
equipment and com sec.
Skills: Proficient in several Windows-based software packages,
including MS Office, MS Word, MS Excel, Power Point, Outlook, Siebel,
RIO, Unit Logistics Logging System (ULLS).
Related Experience: Communications, Electronics, Receiving Inventory,
Supply Clerk, Clerical, CAT 5e/ 6, Fiber Optics, Troubleshooting,
Installation, Team Building, Testing Equipment, Key Control,
Warehouse, Leadership, Publications
Education: *Certificate, Basic Training, Fort Leonardwood, MO, 1996,
*Certificate, AIT Technical Training, Ft Gordon, GA, 1996, 623 credit
hours, *Diploma, Orange Park High School, Orange Park, FL, *Associates
Degree in Computer and Electronics Engineering Technology, ITT-Tech
Institute, Jacksonville, FL, Graduated: March 2009, GPA 3.79, Honors
Awards: Army Achievement Medal (3), National Defense Service Medal,
War on Terrorism Expeditionary Medal, War on Terrorism Service Medal,
Armed Force Reserve Medal, Army Service Ribbon.
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