Customer Service Sales
Resume:
** ******** ****** ****: 973-***-**** Mobile: 862-***-****
Maplewood, NJ *******@*******.***
07040
Syiedah S. Jiles
Objective To obtain a long term position as an experienced professional with an
established financial services lender/or banking institution.
Education 09/1988-06/1992 Orange High School Orange, NJ
High School Diploma
2004 123Notary.com Online/California Based
Training/Certification
Notary Signing Agent
08/2002-
08/2002 Weichert School of Real Estate Teaneck, NJ Real Estate Sales Completion
Certificate Real Estate Sales
Professional
Experience May 2009 - present Contract/Home Services Specialist
Bank Of America Cranford, NJ
As a Contract Mortgage Fulfillment employee, my responsibility is
to contribute to the overall mortgage sales experience through an
array of valuable services, aimed at providing exceptional products
to the Bank's mortgage customers.
Maintain a pipeline of 50+ active mortgage loan applications,
processing FHA government loan applications (streamline
refinance loans), processing conventional loan applications, DU &
LP review, credit card billing, close borrower/vendor/sales
communication during, prepare purchase and refinance loan
applications for swift accurate settlement, collection and
calculation of income asset and collateral documentation, maintain
ECOA & HMDA efficiency, assist settlement company in title
curative, work with borrowers and vendors to schedule settlement,
complete mandatory conference calls, complete mandatory skill
assessments. All of which are performed with consistently
excellent service.
05/2008 - Present Client Service Representative
Zucker Goldberg & Ackerman LLC Mountainside, NJ
Providing file updates within a 24 hour period for multiple clients, attorneys and
in-house supporting staff. Responsible for new hire training in respect to daily
client website. Respond to all client inquiry calls or emails within an hour to 24
hour time frame. Following up, requesting, uploading, informing applicable
departments/client along with expediting foreclosure phases in order to receive
final judgment; foreclosure referral, complaints, service, loss mitigation, loan
modifications, vicinage motions, amended services, forwarding file requests to
place file on hold or close and bill received from clients, notice of motion,
order/follow-up/obtain and upload judgment figures, request and upload
certification of proof for client execution, request and follow-up on assignment
of mortgage in order to proceed with final judgment applicable process, follow-
up with legal review vendor and in house legal department regarding rejected or
status of final judgment package sent for filing.
02/2004 - 04/2006 Certified Notary Signing Agent
Self Employed/PT Contract Maplewood, NJ
As a Certified Signing Agent you are a witness to signatures and identification
only. Ensuring the proper loan closing documents are received for settlement in a
timely manner. Ensuring that dates, loan figures and names are properly noted on
all settlement forms. Traveling to borrowers scheduled loan signing location.
Explaining entire loan closing package to the borrower prior to signatures.
Delivering (overnight or hand deliver) accurately signed and notarized loan
signing documents to the appropriate settlement agent or attorney.
04/2007 - 2/2008 Mortgage Loan Specialist
Aurora Loan Services, Inc. a Lehman Brothers Co. Florham Park, NJ
Ensuring loan delivery to settlement in a timely efficient and accurate manner.
Effectively processing wholesale loan applications and developing a solid
relationship with internal and external clientele through strong daily
communication and customer service. Maintain daily notes and or conversation
log along with excel spreadsheet to include items reviewed, not to exclude
matters needing clarification and resolution. Review and clear all outstanding
loan stipulations on filed within a 24-48 hour period of receipt. Review,
calculate and verify income documentation, assets needed for settlement,
sufficient homeowners insurance coverage, mortgage insurance, flood insurance
and certifications, appraisers license along with errors and omissions insurance
coverage, appraisal reviews, title commitments, tentatively scheduled
settlements, verification of mortgage. Analyze transaction data in the system of
record making applicable modifications: credit reports, income and liabilities.
Ensure all loans under written will meet policies and procedures for usability and
or be documented appropriately. Monitor all loans for data integrity and
completion of due diligence. Disbursement of re-disclosures upon verification of
program change, loan increase or fee increase. Validation of internal non
approved parties list and all external exclusionary lists for all parties to
transaction.
07/2005 - 10/2006 Account Manager
Lancaster Mortgage Bankers, LLC Warren, NJ
Reviewing loan refinance and purchase wholesale loan applications for accuracy,
calculating income and available assets needed for settlement, reviewing
appraisal reviews for underwriting clearance, ordered credit supplements of all
non-traditional trades/verification of trades and updates of trades, verification of
employments and subordination agreements (if applicable), clearing title reports
of judgment/or liens, obtaining needed information from third party vendors,
scheduling loan application for final settlement
02/2005 - 07/2005 Mortgage Loan Processor
MLD Mortgage inc. Florham Park, NJ
Reviewing loan refinance and purchase conforming loan applications for
accuracy, explaining initial disclosures delivered to prospects, calculating
income and available assets needed for settlement, ordering
title/appraisals/mortgage payoffs/verification of mortgages/verification of
employments and subordination agreements, running loan applications through
DU, DO, CLUES and LP, clearing title reports of judgment/or liens, obtaining
needed information from third party vendors and borrower(s) for review/or
approval, scheduling loan application for final settlement, explaining the final
settlement statement to borrowers prior to settlement.
07/2003 - 11/2003 Closing Coordinator
Greenlight Financial Services Greenbrook, NJ
Check rates and adjustments for accuracy. Ensuring refinance and purchase loan
documents are received, reviewed, questioned and or approved in a timely
manner, heavy communication with borrowers and third party vendors, clearing
title, ordering payoffs and subordinations, scheduled loan closing upon final
approval, preparing signing documents and accurately calculating the aggregate
amount needed for settlement, mailing signing documents to the appropriate
attorney or signing agent, reviewing completed signed loan documents in
preparation for funding.
02/2003 - 07/2003 Mortgage Loan Processor
DiTech.com Mountainside, NJ
Checking rate and adjustments for accuracy. Ensuring refinance and purchase
loan documents are received, reviewed, questioned and or approved in a timely
manner, heavy communication with borrowers and third party vendors, clearing
title, ordering payoffs and subordinations, scheduled loan closing upon final
approval, preparing signing documents and accurately calculating the aggregate
amount needed for settlement, mailing signing documents to the appropriate
attorney or signing agent, reviewing completed signed loan documents in
preparation for funding.
12/2001 - 08/2002 Mortgage Loan Processor
Homecomings Financial Network Parsippany, Morris, NJ
Collecting and ordering loan documents for underwriting signoff on refinance
and purchase money deals. Clearing title of judgments and or liens. Heavy
communication with third party vendors, brokers and account executives.
Scheduling settlement with client and closing department.
09/2001 - 12/2001 Mortgage Loan Processor
Weichert Financial Services Morris Plains, NJ
Collecting and ordering loan documents from vendors and client(s) for
submission to underwriting. After approval of loan, I would schedule settlement
with client and settlement company. Following this step I would prepare the
signing documents to be delivered. When received from completed settlement I
would have to completed a pre-funding audit.
Professional National Notary Organization
Memberships
Languages Fluent English
References To be provided upon request
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