Customer Service Office

JENNY MARTINEZ

Kenmore, WA *****

Cell: 206-***-****

************@*****.***

Target Job: Mailroom Clerk

Summary of Qualifications: Over 20 years experience as Mailroom Clerk and Office Services

Supervisor for leading consulting firm in downtown Seattle. I successfully managed the office

support team, report production, front desk reception, building maintenance issues, remodel

projects, office equipment procurement, and file creation and maintenance for 6 departments. I

have complete understanding of office etiquette, a strong work ethic, very organized, and enjoy

helping others. I pride myself on being punctual, dependable and providing excellent customer

service to staff and clients.

Work Experience

MulvannyG2 Architecture, Bellevue WA, Receptionist/Admin. Assistant 6/2010 to Present

• Demonstrate expediency and accuracy using multi-line switchboard by responding

accordingly to clients and staff inquiries related to the company and screened calls with

professionalism and courtesy

• Process high volume of offsite box requests and returns utilizing Iron Mountain Connect

• Order office supplies, maintain supply stock room and copy rooms

• Extensive experience with processing packages via express overnight and processing

outgoing mail

• Manage checkout of resources; company cars, cameras, laptops and conference rooms

• Order business cards and stationery

• Create and maintain seating charts for three floors including updating company internal

phone list

• Successfully manage stamping and signing process of architectural drawings under tight

deadlines

Meridian Group, Seattle WA, Receptionist/Office Coordinator, 12/1009 – Present

• Successfully screened and directed complex incoming calls from investors and customers

for several businesses owned by Meridian Group in which I exhibit professionalism and

courtesy using multi-line phone system

• Demonstrated ability to comprehend, interpret instructions and ask questions which

allowed me to be assigned data entry and peer review projects by senior level staff

• Managed visitor parking, building access cards and acted as floor warden

• Created and updated several employee phone lists for each business and location to

improve communication between offices

• Ordered office supplies while managing cost and eliminated overstocking

• Coordinated vendor maintenance issues and followed up to ensure service tickets were

resolved quickly

• Processed express overnight, courier pickups and regular mail

• Performed daily upkeep and organization of kitchens, conference and copy rooms

Mercer USA, Inc., Seattle WA, Mailroom Clerk/Supervisor 1/1987 – 10/2009

• Trained and supervised Mailroom Clerks, Receptionist and Report Production staff

• Mentored Mailroom staff, created goals and measures for each person including

performing mid-year and end-year performance reviews

• Demonstrated expediency and accuracy using multi-line switchboard by responding

accordingly to clients and staff inquiries related to the company and screened calls with

professionalism and courtesy

• Managed bus pass program, guest/vendor passes, employee phone list and client contact

list and assisted analysts with large mailings

• Scheduled town hall meetings, including food ordering, coordinating set up of laptops

and projectors for staff and clients while ensuring readiness of conference rooms

• Ordered office supplies and created inventory log to manage most used items and avoid

overstocking and mistake orders

• Sorted, delivered and processed outgoing mail, including researching “questionable” mail

quickly, processed high volume of express overnight with different vendors

• Processed service tickets and worked directly with building maintenance staff to resolve

various facility and janitorial issues including scheduling reservations for freight elevator

• Successfully managed all office equipment procurement and contract review, working

directly with vendors regarding installation process including overseeing “cost per copy”

and lease returns to avoid unnecessary charges

• Evaluated office equipment, furniture, and telephony needs within departments to assist

with preparation of budget with supervisor

• Reviewed and approved all vendor invoices, assigned billing codes and worked directly

with accounting to resolve vendor account issues

• Conducted new hire Office Services orientation and assisted with resolving ergonomics

issues for all employees

• Assisted and managed several complicated remodel and space planning projects;

successfully coordinated hundreds of temporary employee workstation moves which

resulted in the least interruption to client work flow

• Acted as floor warden, earned First Aid Certification and participated in providing key

information for the business recovery process and procedures by working directly with

senior management

• Implemented file creation and maintenance procedures for the Retirement department,

created new files for 6 departments, manually processed files to be stored at offsite

facility which required lifting over 50 lbs on daily basis

• Administered Definity G3i phone switch and Octel voice mail system including trouble-

shooting system problems and resolved issues directly with vendors

• Completed cross-connections for phone and data for new workstations and saved the

company $1,500 by avoiding vendor overtime fees

Technical Skills Office Skills

Word Telephone & Front Desk Reception

Excel Filing Database & Records Management

Outlook Meeting Scheduling

File System Database Extensive Office Facilities Knowledge

Phone switch/Voicemail programming Office Equipment Management

Video Conference Equipment Data Entry

Certifications/Training

• PBX Definity G3i phone switch and Octel Voicemail Training (2002)

• Human Resources Performance Reviews and Mentoring Training (2004)

• Customer Service Award (2001)

• Floor Warden/Obtained First Aid/AED Certification (2009)

Contact this candidate