Customer Service Manager

Joseph B. Llopis

**** ******* **** 810-***-****

Davison, Michigan 48423 *********@***.***

SUMMARY

I am a self-motivated professional with a strong background in management.

Proficient with organizational, time-management, and customer service

skills. I am very efficient working independently or as a team.

PROFESSIONAL EXPERIENCE

Firkin & Fox Bar & Grill, Burton Michigan

3/2010-Present

Cook

. Prepare and cook food

Bedrock Express, Ortonville Michigan

5/2008-8/2008

Truck Driver

. Delivered landscape materials.

FedEx Custom Critical (DNB Transport Inc), Clio Michigan

11/2007-5/2008

OTR Driver

. Secured and transported freight in a timely fashion.

. Handled specialized freight, which included Radioactive, Explosives,

Hazardous Material, and High Valued Products.

. Negotiated freight terms and costs with dispatchers.

Lowrie's Landscape, Clarkston, Michigan

5/1999-8/2007

Nursery Manager

. Responsible for purchasing landscape material for the retail center as

well as the wholesale division.

. Negotiated with multiple vendors to obtain best quality, price and

delivery terms.

. Effectively maintained quality of inventory with the highest standard

for the company and customer.

. Over nine years experience in truck driving as well as running front

end loaders, excavators and binding down heavy equipment.

YaYas Flame Broiled Chicken, Flint, Michigan 2/1993-1/1999

General Manager

6/1988-6/1991

. Hired, trained, and supervised a staff of 20 full and part-time

employees

. Overseen maintenance, inventory, payroll, and scheduling

. Heavily focused on customer service, cleanliness, and quality control

. Coordinated and organized daily operations

EDUCATION

Diploma, Carmen-Ainsworth High School

CERTIFICATION

CDL CLASS A with Hazmat

Certified in White Glove / Explosive and Radioactive Material

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