Engineer Service

Steven J. Botelho *** Charles Street, Cambridge, MA 02141

617-***-**** ~ *******.*****@*****.***

SKILLS:

. Experienced professional specializing in data center, data processing and

desktop environments

. Proficient in repairing PCs, servers, tape libraries, printers, and

mainframes

. Advanced knowledge of Sun, HP, Compaq and IBM hardware

. Highly skilled in performing installations for data center settings

. Customer-oriented team player with excellent communication skills

. Experience working in high pressure positions while maintaining a calm

and professional attitude

WORK HISTORY:

National System Support Cambridge, MA

Field Service Engineer 8/09 - 1/10

. Provided field service support for Staples data centers in Framingham,

Needham and Marborough

. Repaired HP DL360, DL380, DL580, BL680C, HP tape libraries and HP 9000

series servers

. Performed on-site repairs of HP, Sun Microsystems as well as Compaq

servers

. Maintained central parts depot

. Received service calls and coordinated repair schedules with customers

NCE Computer Group, Inc. Cambridge, MA

Field Service Engineer - New England Region 5/07 - 1/08

. Provided field service support for a number of customers including

General

Dynamics, Marsh/Putnam, EMC, MIT and Harte Hank

. Served as the only field service engineer in the entire New England

region

. Performed on-site repair of tape libraries, IBM 3584 & 3581, Quantum

P3000 & P6000, and Breece Hill

. Repaired IBM X series servers, Sun V220 & V240 servers, and HP/Compaq

. Managed both on-site and off-site inventory of spare parts

. Participated in conference calls to discuss customers' needs

Sun Microsystems, Inc. Burlington, MA

Field Service Systems Engineer 4/00 - 7/06

. Provided on-site system support of Sun equipment at Fidelity

Investments data centers

. Supplied on-site repair of Sun equipment adhering to a strict fifteen

minute response time; equipment included Sun Ultra, Enterprise, E10K,

V880 and Sunfire equipment

. Maintained parts inventory including physical audits twice a year

. Follow-up with customers to confirm that they were satisfied with past

repairs

. Performed weekly walk through of data center to check for possible

problems

. Provided 7x24 hour coverage to customers on an on-call basis

. Scheduled time for required maintenance and upgrades according to

customers' schedules

. Assembled, tested and installed new equipment

EDUCATION:

Northeast Institute of Electronics Boston, MA

Certificate in Electronic Techniques

Wentworth Institute of Technology Boston, MA

Certificate in Electronics

TRAINING:

National System Support Cambridge, MA

HP 9000 Series (Cell System Training)

Sun Microsystems Burlington, MA

Solaris Administration, Sunfire Series, Enterprise Series and Advanced

SunFire

Troubleshooting

Cerplex Lawrence, MA

Electro Static Discharge

Digital Equipment Corporation Salem, MA

ISO 9000, JIT/JQC and Digital Laser Printing

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