Manager Customer Service

Cambrian E. Rousseau

Cambrian E. Rousseau

*

Cambrian E. Rousseau

608-***-****

*** ****** ** *** * Beloit, WI 53511

**********@*****.***

Objectives

An interesting position with a growing company.

Consistently organized, able to adapt to new conditions and embraces change. Quick

learner to master new technology and equally successful in both team and self-directed

settings.

Education

2009-2010 Medical Assistant- Herzing University Madison, WI

• Medical Business Operations

• HIPPA Certified, 3.54 GPA

Experience

April, 2010 Data Dimensions Janesville, WI

July, 2010 Document Processor I

• Review documents for presence of certain information.

• Performs preparation of documents for scanning.

• Maintains confidentiality.

• Log out work as directed.

June, 2008 Integrity Investments Brookfield, WI

to August, 2009 Property Manager

• Landscaping work all year long. (mowing, shoveling, planting).

• Prepared lease and rental agreements for lessees and collected

specified rents and impounds.

• Prepared financial statements, reported status of properties, such as

occupancy rates and dates of expiration of leases.

September, 2003 Allied Barton Security Services Milwaukee, WI

Cambrian E. Rousseau

to June, 2008 Security Site Manager

• Monitored vehicle and pedestrian traffic at plant entrance to

maintain orderly flow using scanner to check employees in/out.

• Assigned shifts at various locations according to job requirements

and worker's abilities, skills and experience.

• Supervised 25 employees, scheduled work hours, and resolved

conflict.

• Conducted private investigation in order to obtain information.

• Maintained payroll control records and calculated payrolls.

• Determined work procedures, prepared work schedules and

expedited workflow.

April, 2001 Metavante Corporation Madison, WI

to August, 2003 Debit Card Specialist/ Customer Service

• Placed completed credit cards and establishment literature into

envelopes for mailing.

• Maintained related files and control records.

• Received blocking notices from officials and placed designated cards

in hold file until release was authorized.

• Investigated debit card transaction disputes

• Keyed charge backs following Visa and Master Card regulations

August, 1998 Applied Molded Products Watertown, WI

to March, 2001 Quality Assurance Manager

• Created new job process manuals.

• Inspected unfinished and finished products.

• Trained employees on new jobs, quality procedures, and safety.

• Packed finished products for shipment.

References: Upon Request

Cambrian E. Rousseau

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Cambrian E. Rousseau

Cambrian E. Rousseau

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