Customer Service Representative

Ralph J. Martinez

***** ** ** *******, *****, FL. 33193

305-***-**** ******.***@*****.***

Objective:

A challenging position that provides the opportunity to gain additional

skills and experience in a company that would benefit from my contribution

and promotes professional growth and stability.

Education:

Miami Dade Community College, Miami, FL. - Associate in Arts degree.

Numerous seminars on BSA and Patriot Act compliance, member of ACAMS

Employment:

Perfume International, Inc, - Miami,FL, - May 2007 - October 2010

Driver / Assistant Manager.

Duties Include accurately input received and delivered merchandise in

inventory system, keeping an updated inventory system by closing "pick-up

tickets". Timely dispatch merchandise orders received from various

departments. Visit customers to maintain company shelf full of company

products, attend any complain, and delivery company product on timely

period.

Americana de Servicios of Miami, Inc. - Miami, FL. - April 2000 - February

2007

Wire transfer and Check cashing industry

Compliance Officer Assistant.

Duties include design and implement company policies and procedures aimed

towards the prevention and detection of illicit activities and to insure

compliance with BSA and Patriot Act implementing regulations. Review

transaction historic records. Authorize transactions in excess of record

keeping requirements and compliance with Federal laws and State Statutes.

Responsible for the preparation and filling CTR and SAR forms. Maintain

current O.F.A.C. and internal interdiction screening systems. Review

proposed account documentation for approval. Timely and accurately notify

new or closed agencies to banking departments as applicable. Maintain and

insure integrity of correspondent file. Maintain and update the compliance

manual according to changes in regulatory requirements and company

policies.

Conduct and/or coordinate regular training on BSA and Money Laundering

prevention for employees.

Customer Service Representative - Head Cashier - 2000. Assist agents and

customers in resolving issues regarding accuracy and timeliness of

payments. Process requests to correct or cancel payments due to errors on

payment instructions. Produce daily transaction report and daily reconcile

and close teller.

Propulsion Technology, Inc. - Miami, FL. - September 1998 - April 2001

Shop Supervisor.

Inspect repair work performed on various aircraft components to insure

quality of repair meets company standards. Maintain and update inventory

system entering received necessary parts or shop materials and place orders

as needed to insure non interrupted flow of work orders. Review status of

jobs in order to insure flow according to scheduled date-lines. Print work

order sheets and assign jobs to employees. Oversee general attendance and

assist shop employees on general issues.

Prime Enterprises, Inc. - Miami, FL. - January 1998 - August 1998

Warehouse Shipper/Receiver

Accurately input received and delivered merchandise in inventory system,

keeping an updated inventory system by closing "pick-up tickets". Timely

dispatch merchandise orders received from various departments.

Skills and Personal traits

Extremely proficient in computer literacy, including strong knowledge of

Microsoft Office applications. High ethical work standards. Able to work

independently or as team member. Highly analytical, organized and detail

oriented. Able to exercise judgement and discretion when dealing with

confidential information. High interpersonal skills.

Other Skills

Spanish as first language and English as second language speaking

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