Customer Service High School

Brian Joyner

Phone: 571-***-**** *Email: **********@*****.***

**** ***** ***** ***** ~ Burke, Virginia 22015

Objective: Seeking a position to further my skills and establish a career in computer

maintenance/repair.

Summary: Able to endure long troubleshooting sessions, and utilize various resources to solve

technical issues. I am eager to learn different ways of approaching issues to become more efficient to

gain experience for future job tasks. Will document problems and solutions, and stay updated with the

latest computer related technologies.

Certifications: CompTIA A+ Certified.

Clearance: Active Confidential Security Clearance

Computer Related Experience

Personal Business: Maintaining and Building Personal Computers. 10/2009 - Present

• Troubleshooting system errors and connectivity problems.

• Replace hardware components and keep firmware updated.

• Update software and enforce security using virus protection, configuring network settings, and

using windows firewall.

• Built and maintained both AMD and Intel based Personal Computers.

Labor and Customer Service Experience

Interstate Van Lines: Full Time 07/2010 - Present

Occupation - Mover Helper

• Assist drivers with padding/protecting furniture, building tiers of furniture combined with boxes,

and correctly transporting furniture to or from a customer’s home.

• Greet customer and complete necessary paperwork.

• Protect customer residence and adapt to any issues/problems that might occur to deliver the best

customer service possible.

United Parcel Service: Part Time 08/200*-**-****

Occupation - Package Handler

• Distribute packages between three delivery trucks and load each truck according to address

including zip code.

• Communicate with supervisors and managers to report incorrect information on package labels.

• Document and record specific number of next day air parcels for drivers.

• Work in a team environment to make sure belt remains clear of package jams and improve

efficiency.

Education

High School: Word of Life Christian Academy, HS Diploma earned.

College: ITT Technical Institute currently enrolled for Associates Degree in CNS (Computer

Network Sciences.

Professional References

Edward Mattern 703-***-****

Interstate Van Lines

Calvin Lewis 571-***-****

United Parcel Service

Buster Willaims 757-***-****

Contracted Employee on Quantico Marine Base

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