Customer Service Sales Representative

KISHA M.EVANS

**** * **** ***** ****** Decatur, Ga 30032 PHONE 678-***-**** E-MAIL

************@*****.**

OBJECTIVE

Seeking a challenging position where, I can utilize my professional skills and education

toward growth within an organization.

SUMMARY OF QUALIFICATIONS

Extensive experience in servicing customers, both in person and by telephone, in the

telecom and transportation industry. Superior communication skills in dealing with

complex customer issues. Both verbal and written skills are very strong. Proficient with

Computers (Microsoft Windows NT/2000/XP, Excel, Vista, Outlook, and Word, Lotus

Notes).

EMPLOYMENT

04/09-03/10

Bay Area Credit, Dunwoody, GA

Collections / Customer Service

Calling up debtors with a past due account from Bank of America, and Wachovia to

make a settlement on credit cards, and car loans. Call different insurance companies to

verify car, home, and flood insurance on different properties for US Bank.

01/07-03/09

Access, Norcross, GA

Sales Representative

Taking inbound calls preparing customer prepare for postal battery exam.

Providing them with information about each section on the exam, informing each section

is timed the scores, and how many times they can take the exam in there area, and giving

them a option to purchase the materials to help them prepare they take this exam and also

stating to about the companies refund policy as well.

04/02 - 06/06

IDT Long Distance Newark, NJ

Customer Service Representative/ Collections Representative

Responsible for customer service in the long distance telecom services, duties included

answering an average of 150+ customer queries, problem solving, collection and

providing detailed information on new

products/services. Resolve FCC regulation for third party customern disputes and worked

with new customers to meet the needs of new accounts and the implementation of new

services. Received over 80 awards within 1 year from customer compliments and

maintain a service level average of 95% monthly.

05/99 -04/02

Federal Express Newark, NJ

Release Classification Analyst

Responsible for all aspects of release, classification, data, input of shipments and

supported all activities in a time sensitive environment. Analyze all tariff schedules,

classification and billing records, enforcing all

import requirements and company polices. Loading and Unloading Airplanes and

trucking to input the tariff information in reguards to the shipments.

EDUCATION

7/2005 - 5/2006 GMI Certification Atlanta, GA

02/02 - 09/02 Harrison Career Institute

South Orange, NJ Microsoft Technical Services Helpdesk (Microsoft Window, Office)

REFERENCES Reference upon request

Contact this candidate