Customer Service Sales

GLORIA P. RAMIREZ

Phone 347-***-****

E-mail: **********@*****.***

OBJECTIVE

To obtain a challenging accounting position that will permit the use of

current skills while honoring and developing additional knowledge and

abilities

PROFESSIONAL HIGHLIGHTS

. Proficient with Oracle E-Business Suite Software

. Knowledge of QuickBooks Pro 2010, Sage MIP, Solomon and Great Plains

Accounting Software

. Advance knowledge of AS400 and Ross Accounting Software

. Knowledgeable about Bank's Remote Deposit Capture Services

. Proficient with Credit Card Processing Applications

. Proficient with payroll ADP Software

. Ability to perform 14,000 alpha/numeric keystrokes per hour

. Knowledge of Television Remote Operations

. Knowledge of Television Studio & Control Room Operations

. Proficient with Office Computer Programs including Word, Excel, Power

Point, Visio and Microsoft Project

. Knowledge of HP Quality Center

. Knowledge of HP QuickTest Professional

. Knowledge of HP LoadRunner

. Knowledge of accounting principles and practices

. Fast technology absorption capability

EXPERIENCE

POM WONDERFUL LLC

Staff Accountant - August 2007 to August 2010

. Route cash payment verifications and petty cash management

. Verify route ending inventory and process daily routes settlements

. Prepare cash deposits and variance reporting daily

. Perform system A/R adjustments

. Issue customer credits or debits

. Post all A/R payments in a daily basis

. Enter financial transactions in General Ledger

. Resolve routine A/R or billing issues with customers

. Resolve customer and vendor payment discrepancies

. Prepare office sales invoices

. Prepare customer special requests for invoices

. Prepare employee invoices

. Train and supervised staff members in areas of procedures and systems

operations

. Electronically deposit over 500 checks a week using Signature Bank

Remote Service

. Run, analyze and mail over 700 statements monthly

. Prepare weekly invoice registers for specific chain customers

. Prepare weekly over 1000 invoices to be mailed to customers

. Retrieve historical invoice hardcopies requested by customers

. Maintain accurate daily sales/backup files

. Maintain and process staff reimbursements records

. Keep track and update customer credit profile changes

. Run, prepare and analyze weekly sales reports for New York and San

Francisco from Ross Accounting Software

. Run and analyze Aging Report when requested by controller

. Prepare Bank Reconciliations

. Enter weekly sales and purchase orders to the Oracle Database

. Update warehouse received merchandise

. Make inventory adjustments and enter Bills of Lading data

. Assisted with Internal Auditing activities

THE NEW YORK TIMES

Credit and Collections Analyst - July 2004 to August 2007

. Handle the receivable for all accounts, make collection calls, solve

customer issues, adjust draw orders, and manage vending and limited

market accounts

. Write up checks daily and prepare for staging; apply payments to the

appropriate accounts which included Home Delivery, Vending, Chained,

International and Cash

. Complete the chain deposit tickets in a daily basis

. Balance and prepare the deposit each day for Chase, Bank of NY and

Cash which is submitted to accounting daily

. Responsible for credit cards processing daily (all accounts)

. Prepared and mail chained accounts billing statements weekly

. Process and apply daily payments sent to the Bank of NY lockbox

. Make calls and send invoices to past due accounts

. Analyze current DAR. Build collection plan

. Make written payment requests for past due invoices

. Provide quality customer service to internal and external customers

CBS SPORTS - 2003 to 2007

Operations Secretary - Us Open Tennis, Flushing Meadows, NY

. Perform all office functions and routed all incoming calls for

Production and Technical Staff

. Issue and keep track of all credentials for employees and visitors

Studio Control Room Logger - CBS Broadcast Center 524 West 57th Street NYC

. Logging all commercial times and irregularities for CBS Sports weekend

Sporting Events

. Conduct training for new hires

Administrative Assistant - Us Open Tennis, Flushing Meadows, NY

. Assistant of executive secretary in the CBS Sports Executive Offices

at the US Tennis center

. Answer telephones and direct calls, perform general office duties.

Reported to Senior Production Manager

EDUCATION

Bachelor in Public Accounting - Universidad Libre (Cali, Colombia) (1996-

2000)

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