Customer Service Manager

Cornelius Mathis

***** *** **. ********* ** Apt# 718

Jacksonville, Fla 32257

904-***-**** home; 850-***-**** cell

*******@***.***

Objective: To obtain a position in a diverse environment where my leadership, organization,

communication, time management, and multi-tasking skills can be used to contribute to the short and long

term goals of the organization.

Qualifications: Excellent oral and written communication skills

Confident in making independent decisions

Highly self motivated starter with team-player abilities

Broad public speaking experience

Excellent cash reconciliation

Strong organization and customer service skills

Strong motivation and training skills

Background in management with experience in evaluation, training, and retention

Education: Florida State University, Bachelors Degree in College of Human Sciences, 2005

Professional Experience

LaQuinta Inn and Suites 07/2009 to present Front Desk Clerk 904-***-****

-Check in and/or check out guest

-Make/Cancel reservations--data entry

-Solve customer concerns and issues

-Provide a high level of customer service

-Ensure overall guest satisfaction

BP/Itech Personnel Staffing 07/2010 to 08/2010 Foreman 904-***-****

-Oil spill clean-up tech

- oversee 30 employees

- remove tar ball or traces of oil from beaches

Vistakon/Kelly Services 12/2007 to 12/18/2009 Warehouse Distribution Replenisher 904-***-****

-Stock A-Frame with various types of contacts

-Use RF/computer to find various SKU in the warehouse

- Pick, pack, ship and or receive freight--domestic and international

-Unload pallets of various contacts

-Create and maintain strong interpersonal relationships with coworkers

Roadhouse Grill 7/2003 to 8/2007 General Manager 850-***-****

-Oversee restaurant of 70+ hourly employees and 4+ salary employees

-Train hourly and salary employees

-Interview hourly/salary employees

-Administer orientation for hourly and salary employees

-Handle all customer complaints and exhibit a high level of customer service

-Do weekly inventory sheets and profit and loss spreadsheets

-Put together weekly package

-Create weekly/annual budgets

-Place all food and beverage orders

-Do hourly/salary schedules

-Hang/post all point of sale materials

-Respond to voice mail, e-mail and written correspondence within a timely fashion

-Create and maintain strong interpersonal relationships with customers, vendors, and coworkers

-Negotiate variations in price, delivery and specifications with customers and vendors

-Conflict Resolution

-Greet/interact with guest

-Create a marketing plan/ accomplish local store marketing plan

-Do evaluations for hourly/salary employees

-Travel to various stores to work for several days at a time

-Catering 3 to 4 time a month

-Handle cash reconciliation

Burger King 11/2001 to 7/2003 General Manager 850-***-****

-Oversee restaurant of 30+ employees and 3 salary employees

-Orientate and train hourly employees

-Interview potential hourly employees

-Handle all customer complaints and exhibit a high level of customer service

-Respond to voice mail, e-mail and written correspondence within a timely fashion

-Create and maintain strong interpersonal relationships with customers, vendors, and coworkers

-Negotiate variations in price, delivery and specifications with customers and vendors

-Conflict Resolution

-Do weekly inventory count and spreadsheets

-Put together weekly package

-Place all food orders and do hourly/salary schedules

-Hang/post all point of sale material

-Do evaluations for hourly/salary employees

-Create a business plan quarterly

-Handle cash reconciliation

Reference

Al Coggin, 850-***-**** Owner of Miami Subs, Tallahassee, FL

Robert Smalls 904-***-**** Operations Manager of Vistakon, Jacksonville, FL

Harrell Washington 904-***-**** Fedex Distribution at Vistakon, Jacksonville, FL

Jonathan Kelly 850-***-**** Fedex Delivery Driver, Tallahassee, FL

Jason Wiggins 386-***-**** FPL Group

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