Customer Service Security
Resume:
CITIZEN/SOLDIER
Michael J. Kramer
Colton, CA 92324
Phone: 909-***-****
Cell: 909-***-****
******@*****.***
PROFILE
I am an excellent team worker having the ability to execute completion of job
assignments, meet deadlines, and delegate authority while working in cooperation with
my peers in a respectful and trustworthy manner.
It is my objective to use my military and civilian skills as an active team member within
an organization’s system for growth and productivity.
DEMONSTRATED STRENGHTS
Military-ability to take direction
leadership
punctuality
teamwork
organization
discipline
mission orientation
Civilian-counseling
healthcare
drafting
security
computer operation
customer service orientated
one-on-one communication
EDUCATION
Saint James College-Pastoral Care and Divinity
Bachelor of Science-Graduated: 2006
Saint James College-Pastoral Counseling
Master of Science-Graduated: 2007
I am currently enrolled in their doctoral program.
CERTIFICATIONS
All Security Guard Certifications obtained from Goldstar Tactical Training
California Guard Card License #1666300--Firearms Permit License #313598--Baton
Permit License #1502340--O.C. Spray Permit License #89126
BSIS012 Initial Firearms Training Course--BSIS016 OC Spray--BSIS018 Baton--
BSIS010 Powers to Arrest "Level 1"--BSIS020 Module "A" Public Relations--BSIS020
Module "B" Observation & Documentation--BSIS022 Module "C" Communication & It's
Significance--BSIS022 Module "D" Liability/Legal Aspects
CPR/AED Certified--Secret Clearance
PROFESSIONAL EXPERIENCE
• Lozano Caseworks
Draftsman 2010 - current
I create shop drawings using AutoCAD for manufacturing and installation of cabinets and
countertops. I also coordinate with other contractors/vendors to ensure proper installation
and proper materials are used.
• Starside Security & Investigation
Armed Security Officer 2010
I manned an armed post for a jewelry repair company. I was responsible to control
all traffic in and out of the facility. I used CCTV's, metal detectors, and gate and door
controls to monitor and control access into the facility. I filled out daily activity reports,
and
incident reports. I provided a visible deterrent to crime, while protecting company
employees and property. I maintained a professional appearance, and a command
presence at
all times.
• California Army National Guard
California Army National Guard/SGT 2004 - Current
I am responsible for providing religious support to the soldiers in my unit. I am also
responsible for providing force protection for the UMT (Unit Ministry Team). In short, it
is my responsibility to protect the Chaplain from harm at all times. I am also responsible
for all the UMT administrative items. I request, dispatch, clean, fuel, pre-trip, and post-
trip the assigned UMT vehicle. I organize all UMT missions by submitting all necessary
paperwork and necessary coordination to complete the mission. I have been the NCOIC
(Non-Commissioned Officer in Charge) of several convoys. I give safety briefs, and use
CRM (Composite Risk Management) as a tool for implementing safety measures. I keep
the Chaplain’s itinerary organized, and I brief him each morning for the day’s mission. I
request buses for trips, the DFAC VIP room for meetings, and all other items needed to
complete any mission. I lead remedial PT (Physical Training) once a week for 6 soldiers
to help them pass their PT test. I am weapons qualified, and I am familiar with weapons
safety and basic marksmanship skills. I am also a qualified Combat Life Saver (CLS). I
recently completed WLC (Warrior Leader Course). I currently hold a Secret Clearance.
• Lozano Caseworks
Draftsman 2002 - 2008
I create shop drawings using AutoCAD for manufacturing and installation of cabinets and
countertops. I also coordinate with other contractors/vendors to ensure proper installation
and proper materials are used.
• Think Together
Site Coordinator 1/2007 - 4/2007
I was responsible for running an after school program. I was responsible for 5 employees
and 80 students. I tracked attendance of all the students. I turned in payroll hours for all
the employees. I was responsible to maintain a safe and secure environment. I wrote
weekly lesson plans, while monitoring the progress and behavior of all the students. I
provided on-going training for the employees under my care. I was responsible to keep
track of all supplies/equipment and order materials as necessary. I also coordinated with
the school faculty. I started this particular after school program from ground zero.
• K & Z Cabinets
Draftsman 5/2002 - 10/2002
I was responsible for the creation and revision of shop drawings.
• DHL
Courier 8/1999 - 5/2002
I was responsible for doing pre-trip and post-trip vehicle inspections, organizing assigned
route, pick-ups/deliveries, paperwork, scanning material, defensive driving, provide
customer service, and completing my route in a safe and timely manner. I also drove the
late shuttle to deliver packages to the LAX hub. I gained experience in driving utility
vans, box trucks, and bread trucks.
PROFESSIONAL CONTACTS
Starside Security & Investigation
Yvonne Coventry
California Army National Guard
SFC Anthony Tellez
Lozano Caseworks
Mario Vega
Think Together
Adriana Kingston
K&Z Cabinets
Constantine Alexandrescu
DHL
Pam Duvall
REFERENCES
Rick Doucette 951-***-****
Nick Saccone 909-***-****
Pete Soto 909-***-****
Contact this candidate