Manager Training

Cynthia Beck

*** ********* *****

Escondido, CA *2026

Cell: 760-***-****

E-mail: ******@*******.***

Training Manager-Project Management

Technical Qualifications

. Proficient in MS Windows and Office Suite including

Word, Excel, PowerPoint, Access, Outlook, Internet

Explorer, Adobe Acrobat, Live Meeting, RightFax, Adobe

Captivate

. Working knowledge of MS Project, SharePoint, Visio,

Camtasia,, Snag-It, Lotus Notes, SQL and HTML

. Industry and Company-specific software programs

including iClosings Direct SQL-ERP (Granite Software,

Inc.), Impact/SQL Escrow-ERP (USA Digital Solutions)

. Other Software -Citrix Management, ITSM, Footprints

. Knowledge of SDLC and I.T. Systems

. Experienced leading cross-functional teams on

prioritizing and resolving issues

. Knowledge of Adult Learning theories

. Strong communication, analytical and presentation skills

. Completion of SAP R/3 course and Crystal Reports 8

Experience

2008-Present Temporary Assignments through Mitchell,

International, Dept of Commerce, NLB Associates, Innoventive LLC,

Real Estate Network and Consulting

and Contract Agencies

Training Analyst for an HRMS implementation-Quality Control

Analyst-Data Analyst - assisted with various technical and

training projects on short term/contract basis.

2008. LandAmerica Financial-Southland Title Insurance

California

Training Manager-Systems and Project Management

Reported to Corporate Sr. Management. As training

manager, was responsible for the assessment, design,

development and implementation of company technical -

systems training programs (classroom and web based) as well

as other company specific educational programs (non-

technical workplace skills), training the trainers and

providing oversight on all special training projects. This

includes needs assessment, developing learning solutions,

curriculum design, implementation and final assessments

(performance assessments). In addition, was responsible

for planning, directing and coordinating special projects

to the (COTS) production software system including system

conversions and upgrades. Responsible for evaluating

system issues and managing system enhancement requests

Accomplishment highlights include:

. Developed and implemented company (technical and non-

technical) training programs

. Improved and implemented technical support policies

based upon business practices and needs

. Coordinated and directed system conversions with

independent companies purchased by organization

. Successfully managed special projects to the company

software system

2003. Diversified Title Insurance

San Diego, California

Branch Manager

Agreed to assist company in short-term basis, managing an

escrow branch, while continuing my search for a technical

position.

2002. Fidelity National Financial-Chicago Title Insurance

San Diego, California

Training-Training Coordinator and Technical Support

-Western Division

Responsible for the development and coordination of company

system software, MS software application and escrow based

education (training) programs for Southern California, and

the monitoring and analyzing of employee progress and

reporting back to senior level management. Instrumental in

the development and implementation of time management

projects and education communications to division

operations and production staff. Worked with System

Administrators and support team to resolve application

issues. Conducted periodic audits of production staff

product and processes (analysis) and provided

recommendations for change. Accomplishment highlights

include:

. Developed and facilitated company system software and

other training for the Western Division

. Served as co-lead on company software conversions for

companies purchased by organization

. Assisted in the development of new software platforms

and interfaces

Prior Employment Experience

1997-1998 Norwest Mortgage-Compliance

1997. Chicago Title/WestStar Escrow-Manager

1992. Ranch and Coast Escrow-Escrow Officer

1988-1989 Home Federal Savings and Loan

Memberships

California Escrow Association

Education and

Certifications

Associates Degree in Business Management-Palomar College-

May 2000

Certificate of Achievement for Business Administration-

Palomar College

California Certifications: Escrow Officer and Escrow

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