Customer Service Technician

Truitt Allen

**** **** ** ***. ***, Houston, TX *7064 • 713-***-**** • ******.*****@*****.***

OBJECTIVE

I am thirty years old and would like to make a solid change in my career, as I am not getting any younger. I am seeking to

obtain a position as a team player in a people-oriented organization where I can maximize my customer service experience in

a challenging environment to achieve the corporate goals. I am willing to meet and exceed all expectations in order to

establish myself with the company.

WORK HISTORY

Houston’s Student Movers Inc. Houston, TX

General Manager 2007-2010

In a joint partnership, I started Houston’s Student Movers Inc. with one truck and with one moving crew. My partner was

responsible for profit and field operations and I was responsible for marketing and business operations.

• I expanded marketing from local flyers and ads to cover four phone books, multiple internet sites, and included

business name in top five search results.

• Created and implemented customer referral program for new and return customers that increased business.

• Structured employee incentive program as well as employee commissioned base pay scale.

• Grew company to seven fully owned box trucks and one long distance trailer with 9 full time crews.

• Expanded services to include interstate and intrastate.

• Created back-haul program to cover shipping costs and increase revenue.

• Created business sharing venture with other moving companies that expands over 7 states.

Ouachita Parish School Systems / Sub-Contractor Monroe,

LA

Owner/ Operator Jan.2007 –Dec.2007

Through a local electronics company, I obtained a network-wiring contract for five High Schools and two Elementary Schools

in Ouachita Parish. The contract consisted of removing and replacing all existing Cat 3 and Cat 5 data wiring for the schools

network and replacing it with Category 6 and fiber. Along with my hired crew of 7 men, I installed and terminated all wiring

according to desired specs throughout each of the schools. I built and wired all panels and stacks and engineered all Access

Point locations and functions.

ESedona Wireless Inc. Sedona, AZ

Field Technician 2003-2006

As a field technician, I performed new installs, uninstalls, payment collections, service calls, tower upgrades, and equipment

replacement. A new install consisted of mounting wireless antenna (LOS and NLOS) to customer rooftops and running Cat5e

from antenna to customer’s router or computer. Wire installation including crawling in attacks, fishing through walls, tracing

for existing, and installing with the least possible visibility. Set-up wireless antenna and customer PC and router with Static IP

and tested for connectivity with laptop to check for latency and packet loss. Created customer email accounts with customers

and explained installation and basic troubleshooting procedures. Performed uninstalls for lack of payment and moving which

included removing Antenna and POE. Along with engineer, climbed towers to install microwave or other APs. Rotated

weekend on-call schedule that included transferring company phones to cell phone and answering customer calls relating to

making payments, service issues and any other inquires. If service could not be corrected over the phone or by computer,

made on-site visits to fix the problem. Strongly up-held a 24hr company repair policy from time of call.

PART-TIME

I worked on a part-time basis while working as a field technician with eSedona Wireless. My wife and I did new

construction cleaning for local contractors in the Sedona and Verde Valley area. Our company thoroughly inspected and

cleaned the interior of the house, approving it for “show” or “move-in” ready according to contractor specs. During the

afternoon, I performed contract bids for our company while my wife and her employees performed the necessary tasks once

the contract was awarded.

Truitt Allen

Results-focused Professional

Page Two

The second part-time job I did was new-construction network wiring and low voltage wiring for contractors in the

Sedona and Verde Valley area. On weekends and some afternoons, I would install all Category 5e wiring according to prints

and builder specs on new construction residences. I occasionally setup the buyer’s home networks and computers if requested.

CORE COMPETENCIES

• Employee Structuring • Business Prospecting • Development

• Market Research • Competitive/Strategic Planning • Goal Engineering

EDUCATION

University of Phoenix Phoenix, AZ

Bachelor in Business Administration 2004

Louisiana Tech University Ruston, LA

General Studies 1997 2001

Downsville High School Downsville, LA

Diploma 1997

Comp TIA A+, Network+ Certifications (2005) Cottonwood, AZ

Independent Studies in Psychology / Philosophy Comparison Group

Entrepreneur Workshops / Small Business Focus

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