Customer Service Data Entry

DeMarian Warren

**** *. ***** ** #***

Dallas, Tx 75201

214-***-**** Hm

***.*********@*****.***

Employment Objective:

To find a challenging position that matches my current skills and one that

will allow me the opportunity to grow and to gain valuable professional

experience. I am a dependable team player who has worked in a fast paced

environment and works hard to produce quality work.

Skills

Type 60+ wpm, Data Entry

Ten Key

Customer Service

Equator, AS400ls

Work Experience

Bank of America 04/10-Present Short Sale Negotiator

. Handles high volume/high dollar amount portfolios.

. Pull together all the necessary documentation to begin the process

with the agent on the sale of the property.

. Verify documents received

. Analysis to determine if the selling price meets the Investor

guidelines.

. Negotiate miscellaneous fees and services.

. Submit analysis to Investor for approval.

. Issue approval letters to agents.

Monitronics 08/07-06/09 Data Entry

. Keyed and processed Subscriber Information Forms so that customers

can be set up for online monitoring.

. Received inbound calls from dealers checing on the status of their

accounts.

. Assist with any special projects that come through for our

department.

Allstate Insurance 05/06-09/07 Medical Bill Review/Data Entry

. Keyed in HCFA and UB92 forms.

. Keyed and processed Medical Bill Exceptions.

. Made outbound calls to providers when additional information was

needed.

Regulus West 07/05-03/06 Payment Processor

. Process payments for several clients (Amex, Reliant, Cingular).

. Worked in Lockbox area processing.

. Process mail operating the 50/50 machine.

Education

Texas State Technical College

El Centro Community College

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