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BRITTANY L. FORSMAN
**** **** ****** **** ********* Fl. 32901 Tel: 321-***-****
Objectives
I am a highly energetic, friendly individual who is adaptable and capable to learn
and succeed in any given environment. I have food service management experience for
5+ years. I have advanced costumer service skills, and i am always up for a challenge. I
catch on quickly and am always willing to take new challenges head on. I get along with
others and love costumer relations. I believe in doing your best at what you do and
exceeding your expected goals.
Work Experience
Certified manager [From 3/2005 to 3/2010] PVZ Corp/McDonalds Melbourne, Fl.
I was in store promoted to manager in 2008. My responsibilities included but were not
limited to:
• Preparing and delivering cash deposits/cash control.
• Running shifts independently with a team of at least ten.
• Opening, Closing, overnight, security
• Costumer relations such as costumer complaints, giving refunds, and
all around costumer satisfaction.
•Full product, equipment, and promotion
knowledge
•Food and general safety Managemaent
•Labor/sales projections
•Scheduling manager
• Advanced POS knowledge and basic computer skills
• Reviews for employees/ Coaching
• Developed a successful training method
• Inventory counts/ Truck orders
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• Food cost/budgeting
•DELIVERING QUALITY SERVICE!
Costumer service Representitive [From 4/2004 to 12/2004] Americall Group Inc.
• Inbound and outbound sales
• Appointment setting
• Costumer satisfaction
• Technical support
• Basic costumer call center services
Education
G.E.D. [ From Aug-2002 to Jun-2007] Florida Department of Education Viera, Fl
I successfully completed Basic Shift Management courses. I have also received my
food safety management certificate.
References
Patty Van Zanti: 321-***-****, Owner and operator of PVZ Corp.
Sandy Richards: 321-***-****, General manager/ supervisor