Customer Service High School

Megan Reed

***** *. **** ****** **. Independence, Mo, 640**-***-*** 9545 ***********@*****.***

Personal Profile

To work to the best of my abilities and succeed above and beyond expectations.

Previous team work and Customer Service experience. Strongly focused on detail.

Missouri Aptitude Test High Achievement Award received March ‘09

Served on the executive board for Forensics during the ’09 ’10 school year. Operated the annual high school

forensics tournament as tournament chair. Has experience instructing a large number of people and being the

head of operations for a team of 100+.

Observed two elementary classrooms in order to learn how a classroom functions and form lesson plans.

Assisted the teacher in standard activities: passing out supplies, guiding students in a classroom project,

correcting the writing skills of kindergartners, and encouraging students to follow in classroom rules. Experience

with children.

Availability

Monday through Friday: 7am to 12pm

Saturday: 9am to 12pm

Sunday: Available for special circumstances

Education

Truman High School – Independence, Mo

Diploma received

High Academic standing.

Experience

Professional Experience

Babies R Us, October 2010 to Present

Hired as Team Member. Trained in Customer Service, Cashier, Baby Registry, and restocking.

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Works directly with customers and helping them find products rapidly and efficiently.

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Trained on intercom and 10 line phone system.

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Expectations are to greet each guest with a smile and provide friendly service.

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Professional Experience

Cold Stone Creamery, May 2009 to September 2009

Interacted with customers on a daily basis. Communicated the customer’s needs and wants to the best of

capabilities.

Worked with management and a team of three to six other employees in a restricted amount of space.

Worked with refrigerated food products and ice cream freezers. Was responsible for cleaning the facility and

washing used tools and spades.

Left in September of 2009 to focus on school activities that were scheduled the same weekends as work.

Professional Experience

AMC Theatres, September 2008 to May 2009

Hired as a crew member in September of 2008. Duties included cleaning theatres, cleaning restroom facilities,

Guest Services, working a concession stand and running a cash register. Guest Services included: running a

cash register, logging all passes given throughout the shift, pleasing guests and insuring their experience was to

the highest quality, watching computer to monitor ticket sales, and answer telephone calls in a quick manner.

Promoted to Staff Lead in November of 2008. Supervised crew members in their job tasks and provided help to

ensure that concession lines worked smooth and quick. Performed all the same duties as Guest Services.

Promoted to Operations Coordinator in March of 2009. Worked with management to better the work quality of

crew members and staff leads. Performed the same duties as Staff Lead and Guest Services, but at a higher

level. Was able to refund purchases. Collected and distributed drawers to cash registers and counted the

collective amount of money at the end of the night. Worked directly with guests to create a better movie

experience and reprimanded disruptive behavior.

Left in May of 2009 due to a sports injury and conflicts in schedule with other school related activities.

Technical Experience

Vista, Microsoft XP, Microsoft 7, Microsoft Power Point, Microsoft Word, Microsoft Office, Movie Maker, Windows

Media Player, Photo Shop, USB drives, CD drives, DVD drives, Internet Explorer.

10 key, copier, scanner, digital camera, digital video recorder, touch screen and traditional cash registers, money

counter machine.

Activities

Competitive and recreational softball April 1995 to August 2009

Forensics November 2006 to May 2010. National Qualifier and District finalist in 2010.

High school theater August 2006 to May 2010

Mock Trial August 2007 to March 2010

Read Across America (visited multiple elementary schools in order to encourage reading in young students)

February 2009

French Exchange Program March 2009

Students Against Destructive Decisions Served as secretary for the 2009 2010 school year

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