Customer Service Medical

Janeen Melton

*** *. ****** **. . ******, IL **884 . Home: 618-***-****. Cell: (618)

***-****

Objective

OBTAIN A POSITION PROMOTING UNPARALLELED PROFESSIONALISM, INTEGRITY,

COHESION, QUALITY, AND SUCCESS WHERE I CAN UTILIZE MY MANAGEMENT EDUCATION

AND ORGANIZATIONAL SKILLS.

Employment

BUSINESS OFFICE MANAGER YEARS EMPLOYED 2009-

PRESENT

ULTIMED PLUS

Mount Vernon, IL

Accomplishments:

. During first year of employment, identified savings in cost of over

$4000 per year.

. Implemented new office note system resulting in nearly $3000 savings

per year in addition to above $4000.

. Successfully organized and streamlined front desk process, eliminating

many errors in patient processing.

. Successfully eliminated lost funds by identifying personnel money

management issues.

Enter insurance claims into AthenaNet system. Research claim denials and

errors, correct if needed. Ensure proper coding on all claims. Handle all

billing questions and/or complaints. Check patient in/out as necessary.

Answer phone and file. Post patient and insurance payments, balance cash

drawer daily. Complete medical records requests in accordance with federal

HIPAA guidelines issuing prepayment requests when necessary. Maintain

office supply inventory.

MEDICAL RECEPTIONIST YEARS

EMPLOYED 2008-2009

CARDIOVASCULAR SPECIALISTS Mount

Vernon, IL

Make and confirm appointments for patients. Prepare medical charts and

file. Scan information into electronic charts. Answer phone and deliver

quality service.

Senior Teller/ vault teller

Years Employed 2001- 2008

REGIONS BANK Sesser, IL

Accomplishments:

. Led branch to 2nd overall funds donated per capita for the Southern

Illinois Regions Bank United Way Fundraiser.

. Achieved 100% overall customer satisfaction rating while working at a

different branch

. Obtained $0 in overall teller outages for 12/07-03/08

. Implemented organizational system for business customer bank bags

which resulted in lower customer wait time.

Provide quality customer service, balance cash drawer and vault, prepare

orders and shipments, print and balance reports daily, investigate teller

outages, answer phone and direct to correct party, run transactions

efficiently, maintain security alerts

Front Desk Clerk

Years Employed 2000-2001

KENNEDY HALL

Columbia, SC

Provide quality customer service, make and confirm reservations for

individuals and groups, check guests in/out upon request, direct calls to

proper individuals/rooms, balance drawer daily.

TEACHER'S ASSISTANT YEARS EMPLOYED

2000

INA GRADE SCHOOL

Ina, IL

Assist teachers in any way possible, organize files, post grades, compile

lesson plans, tutor students.

MEDICAL RECEPTIONIST YEARS

EMPLOYED 1999

SOUTHSIDE MEDICAL CLINIC Mount

Vernon, IL

Make and confirm appointments for patients. Prepare medical charts and

file as needed. Answer phone and deliver quality service. Prepare routing

slips and assist nurse if needed. Verify medical insurance information if

needed.

Education AND TRAINING

CERTIFIED PROFESSIONAL CODER

DECEMBER 2009

American Academy of Professional Coders

Bachelor of Science Degree Years Attended

2006-2008

Business Management Minor: Human Resources

Mayfield, KY

Mid-Continent University

Graduated Magna Cum Laude, GPA 3.84

Associates of Arts degree

Years Attended 1998-2000

Rend Lake College Ina, IL

Graduated Magna Cum Laude, GPA 3.73

High School diploma Years Attended 1996-1998

Sesser-Valier High School

Sesser, IL

Graduated third in class with academic scholarship.

SKILLS

. TYPE 75 WPM

. Organizational Skills

. Multi-tasking

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