Shandrea Lawery

**** ****** ***** **** ***# **** Montgomery, AL 36117

334-***-**** cell

E-mail: abiwdc@r.postjobfree.com

Objective To secure a challenging career in an entry-level position that would lead to a

professional and personal advancement.

Education Graduated May 2007 Jefferson Davis High School Montgomery AL

August 2007-Present Troy State University Montgomery, AL Major: Psychology

Work Experience 09/2009-10/2010 Manpower Montgomery, AL

Customer Service Representative

Answer calls with a proper greeting

Give correct information to people that are wanting to consolidate student loans

Input specific data into LOS system

Answer any questions about consolidation

05/2008-09/2009 Kelly Services Montgomery, AL

Customer Service Representative

Answer calls with a proper greeting

Give correct information to people that are wanting to consolidate student loans

Input specific data into LOS system

Answer any questions about consolidation

04/2007-03/2008 Nolan Research Montgomery, AL

Telemarketer

Gathered data and information for research projects all over the U.S.

Randomly cold called different households and invite them to participate in a focus group,

music survey, or discussion group

Responsible for maintaining a weekly quota

Answer phone calls and direct calls to appropriate personnel

Perform other duties as assigned

01/2006-11/2006 Dairy Queen Montgomery, AL

Cashier

Request customer orders and depresses keys of multi counting machine to simultaneously

record order and compute bill

Receive payments

Acknowledge customers with a warm greeting

At the end of shift, count the drawer contents and compare the totals with sales data

• Perform other duties as assigned

Skills Typing 45 wpm

Data Entry

Multi-telephone line

Customer Service

Microsoft Word

Excel

Express/Outlook

PowerPoint

Windows Vista

References Available upon request

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