Customer Service Representative
Resume:
Shandrea Lawery
**** ****** ***** **** ***# **** Montgomery, AL 36117
334-***-**** cell
E-mail: ********************@*******.***
Objective To secure a challenging career in an entry-level position that would lead to a
professional and personal advancement.
Education Graduated May 2007 Jefferson Davis High School Montgomery AL
August 2007-Present Troy State University Montgomery, AL Major: Psychology
Work Experience 09/2009-10/2010 Manpower Montgomery, AL
Customer Service Representative
Answer calls with a proper greeting
Give correct information to people that are wanting to consolidate student loans
Input specific data into LOS system
Answer any questions about consolidation
05/2008-09/2009 Kelly Services Montgomery, AL
Customer Service Representative
Answer calls with a proper greeting
Give correct information to people that are wanting to consolidate student loans
Input specific data into LOS system
Answer any questions about consolidation
04/2007-03/2008 Nolan Research Montgomery, AL
Telemarketer
Gathered data and information for research projects all over the U.S.
Randomly cold called different households and invite them to participate in a focus group,
music survey, or discussion group
Responsible for maintaining a weekly quota
Answer phone calls and direct calls to appropriate personnel
Perform other duties as assigned
01/2006-11/2006 Dairy Queen Montgomery, AL
Cashier
Request customer orders and depresses keys of multi counting machine to simultaneously
record order and compute bill
Receive payments
Acknowledge customers with a warm greeting
At the end of shift, count the drawer contents and compare the totals with sales data
• Perform other duties as assigned
Skills Typing 45 wpm
Data Entry
Multi-telephone line
Customer Service
Microsoft Word
Excel
Express/Outlook
PowerPoint
Windows Vista
References Available upon request
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