Customer Service Mechanical Engineering

Anwar Hakim

**** ****** *, *** ***** Brooklyn, NY 11230 Home: 347-***-****, Cell: 347-

***-****

**************@*****.***

Objective: Seeking a position in Customer Service where my extensive

experience will be further developed and utilized.

PROFILE:

. Eight years of experience in Customer Service and Cashiering

. Two years of experience in Office Assisting

. Two years of experience in Tutoring

. Experienced in Drafting and Designing

. Expert in researching and analyzing

. Experienced in building small business' website and web hosting

. Associate in Applied Science, Mechanical Engineering Technology

. Confident, investigative and dynamic

EDUCATION:

Associate in Applied Science

Graduated 2006

(Mechanical Engineering Technology)

New York City College of Technology, CUNY, Brooklyn, NY

Cumulative GPA 3.355/4.0

Major GPA 3.70/4.0

CERTIFICATES:

Security Guard Training Certificate

Sales Techniques & The Benefits of Home Ownership Certificate

WORK EXPERIENCE:

Customer Services Representative

Charles Sally and Charles Inc. Brooklyn Botanic Garden

Brooklyn NY

2007-2010

. Conferred with customers by telephone and in person to provide

information and services, to upgrade or cancel the events

. Kept records of customer interactions and transactions, recording

details of inquiries, complaints, and comments, as well as actions

taken

. Checked to ensure that appropriate changes were made to resolve

customers' problems

. Contacted customers to respond to inquiries or to notify them about

the events

. Obtained and examined all relevant information to determine possible

causes, such as weather conditions to set up the party

. Helped co-workers to organize and design the event setup

Cashier

Terrace Caf Brooklyn Botanic Garden, Brooklyn NY

2002-2007

. Received payment by cash, check, credit cards, vouchers, or automatic

debits

. Issued receipts, refunds, credits, or change due to customers

. Assisted customers by providing information and resolving their

complaints

. Established or identified prices of goods, services or admission, and

tabulate bills using calculators, cash registers, or optical price

scanners

Anwar Hakim

Tutor

New York City College of Technology

Learning Center, Brooklyn, NY

2004-2006

. Assisted students in use of AutoCAD, Master CAM,

and Inventor Professional-10

. Provided tutoring to students for Mechanical Engineering Technology

classes, also Physics and Math

Office Assistant

Manhattan Comprehensive N & D High School, New York, NY

1999-2002

. Operated office machines, such as photocopiers and scanners, facsimile

machines, voice mail systems, and personal computers

. Answered telephones, direct calls, and take messages

. Maintained and updated filing, inventory, mailing, and database

systems, either manually or using a computer

. Communicated with customers, employees, and other individuals to

answer questions, disseminate or explain information, take orders, and

address complaints

. Opened, sorted, and routed incoming mail, answer correspondence, and

prepare outgoing mail

. Compiled, copied, sorted, and filed records of office activities,

business transactions, and other activities.

. Computed, recorded, and proofread data and other information, such as

records or reports

. Typed, format, proofread, and edit correspondence and other documents,

from notes or dictating machines, using computers or typewriters

. Completed work schedules, managed calendars, and arranged appointments

. Reviewed files, recorded, and other documents to obtain information to

respond to requests

COMPUTER SKILLS:

Microsoft Word, Excel, Power Point

AutoCAD, Master CAM and Inventor Professional-10, MATLAB

LANGUAGES:

English, Bengali and Intermediate in Hindi

ACADOMIC PROJECT:

Designed of a Mechanical Tool (Drill Machine)

. Drafted the blue print in AutoCAD

. Designed 3D animation in Inventor Professional-10

. Calculated the production time and cost in Master CAM

INTEREST:

Web surfing, learning new things and materials, reading, and watching

National Geography, Discovery, Science, Planet Green, History, HD Theater,

and Travel Channel

Reference Available Upon Request

Contact this candidate