Customer Service Accounts Receivable
Resume:
Arlington, TX *****
*******.****@*****.***
Cynthia Monahan
Summary An accomplished, flexible, people oriented team member who learns quickly and has
of extensive experience in accounts receivable. Known for building relationships and
Qualific providing the highest level of service to meet strategic goals. Additional
ations qualities include: team player, results and goal oriented, customer service and a
problem solver.
Experien 2008-2010 Sara Lee Bakery Group-Earth City, MO
ce
Senior Pricing Coordinator - DMS
Responsible for coordinating, analyzing and maintaining wholesale pricing and
promotion requests from the field and corporate departments.
Keyed pricing according to customer's calendars into DMS system. All calendars
needed to be entered within an 8-day window of the start date of the pricing. All
of my calendars were keyed within the 8-day window saving the company time and
money in customer deductions and fines.
Maintain necessary back up documentation files for price/promotion changes for
Sarbanes Oxley compliance.
Worked with Zone VP's and ZBM's as necessary to resolve pricing and/or deduction
issues.
2002-2008
Senior Cash Application
Applied checks for more than 1500 customers based on the customer's remittance in
SAP.
Provided customer service in order to correct errors on remittances and obtain the
appropriate back-up documentation for transaction. Saving on timely and costly
deductions.
Worked with credit coordinators and customers to resolve deductions and unapplied
credits.
Achieved goals for automating customer accounts via SAP based on customer
remittance detail.
1999-2002 Brown Shoe Company-St. Louis MO
Call Center Specialist Part Time
Handle customer calls, extensive problem solving.
Track existing orders, process catalog orders, provide product information.
E-Commerce order processing.
2000-2002 Telcobuy.com - Maryland Heights, MO
Credit & Collections
Handle all aspects of large account collections. Ex. Southwestern Bell
Daily phone and internet contact with customers.
Proficient in using Oracle Application system.
Run daily aging reports.
1991-2000 Moog Automotive-Cooper Industries St. Louis, MO
Accounts Receivable Supervisor
Supervise six employees applying cash on SAP system along with handling all auto
cash functions, bank transactions and customer relations. Responsible for
internal adjustments including term changes, balance transfers, rolls, check
requests, inter-company transactions, month end balancing and running statements.
Handle all aspects of Legacy System operations-daily and monthly balancing,
applying cash, running statements.
Trained on the EIS Mainframe System. Responsibilities include: processing and
distribution of daily reports, general ledger entries, and cash app functions.
Accounts Receivable Coordinator
Apply all incoming money to individual accounts, Legacy system and SAP.
Handle all internal washes and adjustments.
Credit Coordinator/Customer Service
Responsible for tracking and coordinating the return of merchandise from
distributors and trouble-shooting credit discrepancies.
Daily contact with customers, bakeries and the sales force.
Educatio 1980-1984 Orchard Farm High St. Charles, MO
n Senior Class Vice President
Varsity Softball, Varsity Volleyball and Track
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