Customer Service Sales

TIFFANY MITCHELL

*** ******** ****, *********** ** 60440

Home: 815-***-****

E-mail: **************@*****.***

OBJECTIVE:

To gain employment within customer service where I can contribute strong communication skills, call center familiarity

and sales experience: thus, providing excellent customer service.

PROFESSIONAL QUALIFICAITONS:

15 years of customer service experience including call center and face to face, 11 years computer

proficiency and a number of years working with in a fast pace flexible environment.

WORK EXPERIENCE:

2/09-Present Comcast Bolingbrook, IL

Customer Account Specialist

• Handled incoming calls (80-100) for cable, high speed internet, and telephone services

• Resolving customers billing and repair issues via telephone

• Up sell Products and Services

• Obtained monthly metric goals (Handling Time, First Call Resolution, Productivity, Sales Goals)

10/05-6/10 Carson Pirie Scott and Company Joliet, IL

Sales/Service Representative

• Responsible for the overall satisfaction of customers by establishing customer relationships

• Sales Assistant

• Accept payments for purchases, returns, and exchanges.

• Generate “new” sales to meet monthly revenue goals and boost sales.

• Sell and promote products to walk in customers.

12/06-11/08 Health Care Automations Frankfort, IL

Medical Billing Specialist

• Responsible for posting charges and payments as well as insurance follow up

• Responsible for processing electronic/paper claims (UB04) to insurance carriers

• Completing and submitting daily and monthly statistics

• Contact insurance carriers for status updates, resubmit claims, and write appeals

• Medisoft/Medical Manager, Medical Collections, Medical Terminology, EOB familiarity

• Knowledge of HMO/PPO/POS Insurance Plans

8/04-10/05 Hewitt and Associates Lincolnshire, IL

Benefit Representative

• Handled incoming calls (65-80) regarding health insurance, savings, and retirement plans.

• Acted as a liaison between health partners and participants.

• Identifies and resolves the customers issues

• Research information and follow up with customers

10/03-07/04 Sprint PCS Bolingbrook, IL

Customer Service/Sales Representative

• Took inbound calls (85-100) via call center.

• Handled customer complaints regarding service, billing issues, repair and replacements.

• Marketed products and services to new and existing customers.

EDUCATION

A.A.B.A (2010) American InterContinental University

A.S. of Science: (2009) Anthem College Phoenix, AZ

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