Customer Service Manager
Resume:
Diane L. Vincent
**** ********** ***. *********, **. 21219
************@***.*** 410-***-****
ADMINISTRATIVE ASSISTANT
PROFESSIONAL EXPERIENCE
Keary Advertising Company, April 30, 2001- May 22, 2009
Production Manager
• Managed and trained 10-25 employees in the production department
• Trained employees to operate all machinery to include inserter, labeler, folder, meter, sealer,
envelope opener, shredder, fax and copier.
• Scheduled Daily Operations of all equipment and employees
• Received and stored incoming supplies, verify quantities against invoices, and inform customer
service of stock needs and shortages, Ship excess with UPS Worldship
• Schedule transportation for delivery of mail to multiple USPS locations
• Performed quality control checks on every mailing to include address and barcode placement as
well as clarity before it was processed
• Sort all classes of mail and prepare mail for postal delivery
• Cleaned and help maintain, equipment and work areas
• Made sure production was done per the schedule and regulation
• Ensured all of the proper statements were completed as per USPS regulations
• Calculated employee time cards, vacation and personal hours
Distribution Postal Consultants, February 1990- February 2001
Operations Manager
• Managed 50-75 employees on three shifts of Production, transportation, International mail and
warehouse
• Scheduled daily operations of all equipment, employees and transportation
• Scheduled Postal Clerks for in-house verification of mailings
• Input production hours per job into the Pro-mail system
• Performed quality control checks on all barcodes and address placement on the mail before it
was processed
Customer Service Account Coordinator
• Managed customer accounts
• Received and coordinated customers orders to production
• Input quotes and orders verifying that the information was complete and accurate
• Knowledge of general office procedures with MS word and excel
• Answered multiline telephones, responding to questions or request
• Acted as an liaison between the customer and production
• Billed completed mailings
EDUCATION
Stein Academy – Pharmacy Technician Graduated July 2010
Masa (mail advertising service association) – Certificate for Supervisor Development March
1997
Sparrows Point High School – Graduated June 1985
PROFESSIONAL ORGANIZATIONS
Postal Council Committee
Mail Advertising Service Association
REFERENCES
Bonnie Cassidy – General Manager - Keary Advertising Company – 15 years
1309 Maple Avenue
Baltimore, MD 21220
Michelle Moubray – Customer Service Rep - Keary Advertising Company – 9 years
7215 Rolling Mill Road
Baltimore, MD 21224
Karen Chaney – Production Worker - Keary Advertising Company – 8 years
3110 Sollers Point Road
Baltimore, MD 21222
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