Sales Customer Service

William R Anderson Jr. Page *

**** * ******** *** ***.

Phoenix, Arizona 85048

***-***-***

Objective:

To be a member of your team utilizing my Sales, Law Enforcement,

Management and Business skills.

Employment History:

January 2004 to Current West USA Revelations Realty

Realtor

As a supplement to my law enforcement career I became a self employed

licensed Realtor with the State of Arizona and West USA Revelations. I

have conducted numerous high dollar real estate transactions.

Incorporated sales strategies which enhanced home sales for clients

based on their market and personal needs. Reviewed and negotiated real

estate transactions. Provided superior customer service resulting in a

98.2 % overall client satisfaction rate.

I have overall responsibility for hiring, certification and training

of employees. Mediate and negotiate with employees and clients.

Maintain expense accounts, receivables, and payables. Supplied final

approval for all P&L issues. I provided leadership and training

within the Real Estate industry. Our company is Bill and Kelly

Anderson PLLC and has been featured on Fox Television "Open House

Show" and radio talk shows in the Phoenix area.

July 2008 to December 2009 Director of Security, Allied

Barton Security / Amazon.com

Oversee a Security force in excess of fifty guards while providing

all administrative, P&L, discipline for personnel. Responsible for

interviewing, hiring, documenting, terminations and associated human

resource issues. Provided guidance to Amazon administration for

crime and theft deterrents of a facility with products in excess of

fifty million dollars. Conducted random security inspections and

video surveillance. Designed new security policies and procedures.

Acted a Security Liaison with local law enforcement and Amazon

management has a spokes person.

December 1997 to August 2007 City of Phoenix Police

Officer / Detective

First responder to diverse incidents both criminal and non-criminal in

nature. Exhibited interpersonal skills and communication tools to

deescalate and mediate sensitive situations during the course of my

duties. Conducted over 5000 professional and detailed investigative

reports. Here is just a few of my conducted investigations, assaults,

domestic violence, theft, burglary, fraud, forgery, identification

theft, child neglect, homicide, disturbing the peace, missing persons,

misconduct involving a weapon, criminal damage, interfering with

judicial proceedings. Experienced professional court room demeanor and

testimony. Conducted over 3000 arrest for various crimes.

Exhibited leadership skill while training new Police recruits in real

life scenarios. Quality control for recruits as it pertained to

negotiation tactics and command presence. Explorer Advisor for young

men and women who were seeking a career in law enforcement. Trained

Explorers to compete nationally with other Police Explorers. Conducted

community service clean ups in various neighborhoods, sponsored fund

raising events for injured police officers. General Instructor for

High Risk Vehicle Stops; Patrol Bike and Taser certification.

Resume for William R Anderson

Page 2

January 1987 to April 2000 United States Air Force / Arizona Air

National Guard

Crew Chief/ Maintenance Control Officer: Managed a work force that was

responsible for security and maintenance of B-52, KC-135, B-1 and C-

130 aircraft.

Certified trainer for the Flight Line and ensured numerous

operational, technical and maintenance requirements were followed in

accordance with regulations. Primary responsibilities were to ensure

assigned fleet of aircraft (12-38) were being serviced and maintained

to ensure a safe operable aircraft. During the Kosovo Conflict I was

stationed at Rhine Main Frankfurt, Germany and in charge of the

Maintenance Operations Center during my shift. Duties included

supervision of all maintenance controllers, Possessed Secret Clearance

to accept encrypted secret flight and bomb information from the

Pentagon.

Education:

Associates in Applied Science Aerospace Application and Technology from the

Community College of the Air Force. Approximately 150 College / University

credits in various fields

Federal Aviation Administration - Airframe and Power Plant

License

Embry Riddle Aeronautical University - Professional Aeronautics

Studies

Syracuse University - Liberal Arts and Public Speaking, Speech,

Business and Psychology

Rio Salado College - Law Enforcement Studies from Police

Academy / Detective Certification

Arizona School of Business and Real Estate- Licensed Arizona

Realtor

Awards:

Phoenix Police Officer of the Year 2000 with numerous awarded

citations and accommodations

Top Sales Team with West USA Realty 2004, 2005, 2006 and 2007

Wall Street Journal National Ranking of 39th for Top Sales Team

2006

Presidents Circle Award (Top 1%) West USA Realty Revelations

2006 and 2007

Organizations:

Phoenix Law Enforcement Association, Fraternal Order of

Police, American Legion, National

Association of Realtors, Arizona Association of Realtors and the

Phoenix Association of Realtors

Additional Information:

Secret Clearance US Air Force and Arizona Air National Guard,

Gulf War Veteran,

Arizona Licensed Detective, Public Relations and media

experience

References:

Available upon request

Contact this candidate