Customer Service Representative

Christina C. Buford

**** ***** ******

Moss Point, MS 39563

Day/Evening: 228-***-****

*********@*******.***

EXPERIENCE:

Customer Service Representative 10/2005

to Present

AT&T Mobility, Ocean Springs, MS

Inbound Call Representative

• Provide quality service to customers who initiate contact with the company in regards to

bill, equipment, and other service related issues

Market Support

• Resolved escalated customer interactions in regards to account activities and service

issues

• Work with team members and management in finding ways to reduce the number of

cases created each month

• Initiated calls to customers to advise them of market incentives that the company had to

offer

Team Lead

• Assisted representatives in helping customers and navigating the systems

• Handled customer escalations in the absence of management

Lead Booth Cashier 11/2003 to

11/2005

Grand Casino, Biloxi, MS

• Assisted 2 – 3 cashiers in booth with balancing their respective banks, provided

the correct amount of monetary needs, and verified all transactions that each cashier

performed at the end of the shift

• Performed management duties, i.e. maintained booth supplies, maintained

accuracy of all cash draws used in the booth, passed out till/change to the booth

employees.

• Responsible for making sure all financial paperwork within the booth was accurately

completed

EDUCATION/COMPUTER SKILLS

Bachelor of Business Administration

May 2003

Jackson State University, School of Business, Jackson, MS

Master’s of Public Administration May 2009

to Present

Troy State University, Graduate School, eCampus, Troy, AL

Windows, Word, Outlook, PowerPoint, Excel, type 45 wpm, Clarify, PeopleSoft, SharePoint

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