Customer Service Assistant

Jennifer M. Lloyd

***** **** **. *. #**

Lancaster, CA 93535

PH #: 434-***-****

***********@*****.***

Education:

- Currently attending Devry University - Majoring in Network Systems

Administration.

- Earned Fire and Casualty Underwriting Certificate of Completion through

the

Mike Russ Training program at University of Phoenix in March 2007.

- Earned Child Development Assistant Teacher Certificate of Completion in

September 2005.

Work Experience:

Sam's Club-Cashier/Customer Service

August 2009-June 2010

- Zoned merchandise.

- Operated cash register in fast paced work environment while providing

friendly customer service.

- Transferred merchandise to different carts to help prevent shrinkage.

- Promoted and sold memberships, credit cards and extended warranties to

members.

- Maintained store cleanliness and safety procedures.

- Helped in other departments of store where needed.

The Home Depot-Cashier

March 2009-June 2009

- Prepped merchandise in carts to be rung up.

- Operated cash register at front lanes and in garden in fast paced work

environment.

- Zoned merchandise.

- Sold Extended Service Plans and Home Depot consumer credit cards.

- Provided customers with vehicle loading assistance.

Century Plaza Cleaners-Front End Associate

June 2008-February 2009

- Handled a high volume of customers while operating the cash register and

other responsibilities.

- Managed store operations independently.

- Implemented new and efficient store operations to better serve customers.

- Followed store opening and closing protocol.

- Tagged, sorted, bagged and racked clothing.

Westside Cleaners/Sunflower Cleaners-Front End Supervisor

January 2007-May 2008

- Managed Sunflower Cleaners store operations independently.

- Handled a high volume of customers while operating cash register.

- Tagged, sorted, bagged and racked clothes.

- Prepared clothes for alterations and cleaning.

- Followed store opening and closing protocol.

- Trained new employees at both store locations.

Bakersfield College-Computer Commons Operator/Help Desk

August 2005-December 2006

- Created student computer and email accounts.

- Answered multiline phones and managed messages.

- Assisted students with basic to moderately challenging computer

troubleshooting in person

and over the phones.

- Helped students with Windows OS related homework.

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