Customer Service Sales
Resume:
Shanell James
Long Beach, CA, 90805
********@*****.***
Objective
I am seeking a full t ime or part t ime position in an established and forever growing
company that will enable my extraordinary customer service and communication skills. I
have the ability to grasp new ideas and integrate them into desired results. I also have a
s trong sense of responsibility with great phone skills. I am able to learn quickly and a great
m ulti tasker. I would also like an opportunity for continuous growth and management to
b roaden my experiences.
Skills
-customer support
-familiar with M icrosoft programs
-dependable
-basic office equipment knowledge
-strong analytical skills
-investigative background
-attended t raining and sales courses
-cash handling skills
Work experience
U.S Census Bureau (April 2010- June 2010) Long Beach, CA
As an enumerator I received assignments which involved locating and listing households
and conducting interviews with respondents while explaining the purpose of the visit, and
collecting necessary information. I met with supervisors at specified t imes for reviewing
and tu rning in work. I maintained records of hours worked, units produced, miles driven,
and responsible for the accurate and expeditious completion of each assignment.
U nion Bank (Sept 2009- April 2010) Monterey Park, CA
As a direct banker I serviced business and consumer checking and savings accounts. I
managed resources while ensuring customer issues were handled effectively and efficiently.
I p romote sale referrals while complying with bank policies and procedures. I also provide
support for online banking issues. I would order new debit cards, create cases, t ransfer
f unds and order checks.
Bank of America (Oct 2007- Sept 2008) Brea, CA
As an account manager I serviced business credit card accounts. I provided prompt quality
customer service along with support to bankers and store management. I solicited new
accounts and cross soled products. I assisted customers with their account balances,
changing their mailing address, t ransfers and problem resolution. I identified sales
opportunities and made appropriate referrals.
O ld Navy (Nov 2004- Nov 2005) Long Beach, CA
As a sales associate I opened and closed the cash registers. I assisted customers on finding
i tems. I worked in the fit t ing room and on the sales f loor. I cross soled products and offered
old navy credit cards. I actively participated in t raining classes.
Education
Woodrow Wilson High School Long Beach, CA
General Education
Graduated with honors in June 2003
El Camino Community College Compton, CA
Major: Public Administrations
Expected graduation date: May 2012
Los Angeles County Office of Education Carson, CA
Job readiness t raining
SoCalRoc
Medical Billing Competency
Completed in June 2010 Torrance, CA
References available upon request
Contact this candidate