Quality Assurance Assistant

MICHELLE HERNANDEZ-VELOZO

**** ******* ***** #***, ***** Lakes, FL 33014 786-***-****

**************@*******.***

Summary: Dynamic, professional Assistant committed to working with top-

level executives. Very good at complex travel arrangements, expenses, and

organizing meetings. Exceptional organizational skills and follow through

of all tasks.

PROFESSIONAL EXPERIENCE

Credit Suisse

July 2006 - Present

Relationship Associate - Private Banking (Miami)

July 2010 - Present

. Process complex and highly detailed expense reports

. Arrange international travel itineraries

. Work with Offshore Clients regarding their accounts

. Process Wire Transfers, Journals and Check requests

. Communicate to Relationship Managers any time sensitive activity

related to their Client accounts

Assistant to the CEO of Latin America Investment Banking (New York)

July 2006 - July 2010

. Assist 6 bankers in the Investment Banking Department (1 CEO/Group

Head, 2 Directors, 1 VP and 2 Associates)

. Responsible for handling highly confidential information related to

clients and the bank

. Communicate effectively with all levels of executives in a global and

multi-cultural environment

. Ability to thrive in a fast-paced environment and adjust to changing

priorities as required

. Prepare and submit highly complex and detailed expense reports

. Regularly attend trainings offered to ensure my skills are up-to-date

. Create forms/processes which allow me to perform my job more

efficiently and effectively

. Update/maintain detailed records in email, hard copy and organize

client contact databases

. Arrange internal and external conference calls, meetings, and client

social events

. Assist bankers with various projects and ongoing tasks where

necessary

. Proactively reconcile all expenses and credit card statements

. Arrange international and domestic travel for business and personal

matters

Digital Warehouse USA, Inc.

New

York, NY

Executive Assistant to the CEO

March 2005 to July 2006

. Handle CEO's administrative tasks and projects, maintain calendars,

and coordinate meetings

. Plan and organize a variety of business events, dinners, etc.

. Generated new ideas for marketing campaigns and edited all Marketing

material generated within the company

. H/R Administration - Conflict resolution, personnel files,

training/development, monitor attendance, etc.

. Responsible for selection/staffing of the organization such as

interviewing, evaluations, and termination

Becker Avionics, Inc.

Miami, Florida Executive Assistant/Asst. General Manager

May 1997 to February 2005

. Worked with President and Vice-President to make critical changes

which increased bottom line

. Staffing of the organization such as interviewing, training,

performance evaluations, etc.

. Generated/ analyzed Cash Flow reports for Top Management and gave

suggestions for improvement and savings

. Implemented ISO:2001 initiatives, policies, and procedures, resulting

in the company's ISO certification

. Planned/directed quality assurance policies and programs by

conducting internal audits to ensure conformance

EDUCATION

Florida International University

December 2002

Master of Business Administration - cum laude

Miami, Florida

Barry University

August 1997

Bachelor of Science in Business Management - cum laude

Miami, Florida

SKILLS

. Proficient in Microsoft Office Suite

. Fluent in English and Spanish

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