Human Resources Customer Service
Resume:
Hudson, PA ***** (Home)
(Cell)
Email :
abiw0e@r.postjobfree.com
Mary Lorusso
Objective Seeking a position that will allow me to provide
office and administrative support for an
organization that values their service, product,
and human resources.
Professional 2005-February 7, 2008 Wilkes University
Experience Wilkes-Barre, PA
Director, Human Resources
Directed the daily operations of the Human
Resources Office
Provided supervision of and coaching, counseling,
and guidance to the Human Resources staff
incumbents
Assured the efficient and timely delivery of human
resources services and quality customer service to
all organization constituents
Collaborated with various constituents and vendors
to obtain cost efficient and high quality employee
products and services
Managed areas of recruitment & selection; employee
relations, policies, records and data management;
benefits, compensation, performance management, and
training and development
Developed and recommended various just-in-time
employee policies, benefits, programs, and training
and development initiatives
Provided consulting services, guidance, and
direction to supervisors in related areas of human
relations/resources management
Provided guidance, clarification and support to
non-supervisory staff in the areas of human
relations, policies, and various other related HR
areas
Maintained knowledge of HR best practices and
employment and benefit laws and regulations
2002-2005 Wilkes University Wilkes-Barre, PA
Manager, Human Resources
Provided administrative support and assistance to
Vice President HR, Supervisors, and Staff
Coordinated/managed /developed various employee
related events (Benefits/Employee Orientations,
Training initiatives)
Developed Electronic Employee Staff Policies
Manual
Coordinated /orchestrated the development of
Electronic Employee Applications and Personnel
files
Served on various organizational regular and ad hoc
committees
1981-2002 Wilkes University Wilkes-Barre, PA
Assistant Director, Human Resources
Provided administrative and office support and
assistance to Director, Human Resources
Conducted employee orientations and exit
interviews
Coordinated various employee-related functions
(Service Awards Dinner, Employee Picnic, etc.)
Assisted employees with benefits and policies
interpretation and clarification
Education 1993 Wilkes University
Wilkes-Barre, PA
B.A., Psychology
References Ms. Josephine Panganiban
Chief of Staff
Diversified Technologies, Inc.
123 Wyoming Avenue
Scranton, PA 18503
Ann Rusnak-Noon
Controller
The Commonwealth Medical College
Scranton, PA
Fred J. Croop
Dean, College of Professional Studies & Social
Sciences
College Misericordia
Dallas, PA
Affiliations Former Member of SHRM (Society for Human Resources
Management-HR); CUPA (College and University
Personnel Association); NEPCHE (Northeast PA
Consortium of Human Resource Education); Blue Cross
of NEPA Grievance Committee Member (2nd Level).
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