Customer Service Administrative Assistant

OBJECTIVE

To obtain a position which allows me to showcase my professional work

history while continuing to gain additional knowledge and hands-on

experience in the legal field.

EDUCATION

Branford Hall Career Institute, Windsor, CT

4/2009 - 3/2010

Paralegal Certificate

Springfield Technical Community College, Springfield, MA

1990-1991

Office Assistant Certificate

PROFESSIONAL EXPERIENCE

Bernard & Rock, P.C., Springfield, MA

12/2009

- 3/2010

Legal Assistant (Internship)

Appointment scheduling Legal research Court document filing

(Abacus Law). (LexisNexis/Westlaw).

Document translation. Translation in Discovery.

client/attorney meetings.

Document production. Letter transcription. Arranged virtual legal

library.

Legal administrative

duties

Springfield Probate Court, Springfield, MA

7/2009

Clerk (Volunteer) - Child Support Division

. Assigned docket numbers to new cases.

. Processed petitions.

. Typed and sent requests for birth certificate amendments to Vital

Statistics.

MetLife, Hartford, CT

6/2000 - 3/2009

Life Claims Approver

. Knowledge of estate procedures and divorce disqualifications.

. Research and investigation of complicated cases prior to payment

approval.

. Document review; processed death claims.

. Trained staff on new systems and procedures. Assisted management on

distributing work to staff.

. Maintained spreadsheets of money paid out in claims.

New Directions, Inc., Enfield, CT

9/2002 - 4/2003

Administrative Assistant (Part-time)

. Administrative duties - typing, filing, copying, answering phones and

schedule appointments.

. Client intake - provided intake sheets to clients to input information in

database; collected client fees.

The Republican, Springfield, MA (formerly Union-News)

9/1996 - 9/2001

Call Center Customer Service Representative/Sunday Supervisor (Part-time)

. Assisted customers, carriers, and vendors with inquiries regarding their

accounts.

. Processed reports of deliveries for weekly management meetings.

. Supervised a staff of 20.

C & D Electronics, Inc., Holyoke, MA

8/1992 - 6/2000

Customer Service Liaison/Purchasing Manager

. Obtained quotes and purchased electronic components; expedited orders.

. Managed a million dollar account exclusively.

. Conducted monthly presentations of work orders and shipping flow.

. Translated documents into Spanish.

LANGUAGES, SKILLS & ACCOMPLISHMENTS

. Bilingual (English/Spanish)

. Notary Public (Massachusetts)

2009

. MetLife Associate of the Year, Claims Department

2006

. Proofreader for the first magazine in Western Mass. dedicated to Puerto

Rican history

1995

. Volunteer, Puerto Rican Heritage Committee, Springfield, MA

1992-1994

P. O. Box 2141, Springfield, MA 01101

Phone: 413-***-****

******.*******@*****.***

Angela Kentish

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