Lorann Thomas

**** ************ ****

Effingham, SC 29541

Phone: 843-***-****

Alt Phone: 843-***-****

Objective:

Seeking position as a customer service representative, data entry position,

or office clerk

Abilities

Thirteen years of clerical experience to include customer service, data

entry, file research, processing and calculating loan charges; Work Key

Certified through Employment Security Commission

Employment History

Custody Rep 1

02/2008- 02/2009 Washington Mutual Florence, SC

Maintain control of documents received. Insured that the collateral files

were accurate and complete. Sorted files into loan number order. Maintain

requests for various internal and external sources. Assisted with requested

special projects. Maintained daily productivity standards.

Custody Rep 1

04/2007 – 01/2008 US Bank through Kelly’s Temp Agency Florence, SC

Maintained control of documents received. Insured that the collateral files

were accurate and complete. Sorted files into loan number order.

Maintained requests for various internal and external sources. Assisted

with special projects as needed.

Loan Analyst

1/1995 – 06/2006 Washington Mutual

Researched Customer’s requests regarding loans and charges; retrieved

documents and letters from microfilm to send per customer’s requests;

scanned documents and entered data into the computer; answered

incoming calls from customers to make payment arrangements; negotiated

payment arrangements and payments to keep customer’s loan from going

into foreclosure; other duties as assigned.

Late Charge Researcher

10/1994 – 12/1994 Fleet Mortgage through Kelly Services Florence, SC

Researched late charges for customers; mailed letters of intent to

customers; retrieved information from microfilm to complete research;

made copies of documents; other duties as assigned.

Sewing Machine Operator

04/1994 – 07/1994 Kingstree Knits Kingstree, SC

Sewed sleeves onto T-shirts; set-up machine for daily use; kept equipment

clean and operational

Clerical Assistant

03/1991-08/1991 Waccamaw Mental Health

Retrieved and filed patients’ records; recorded financial statements;

checked financial statements for accuracy

Education History

Completion Issuing Institution Degree Course of Study

Date Received

07/01/1992 Williamsburg Technical 1 year at Administrative

College, Kingstree College or a and Secretarial

Technical or Services

Vocational

School

Significant courses: Medical Terminology; Keyboarding; Office Procedures

06/01/1989 Opportunities Vocational Administrative

Industrialization, R. Island School and Secretarial

Certificate Services

06/01/1986 Kingstree Senior High High School High

School Diploma School/Secondary

Diplomas

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