Customer Service Manager
Resume:
Mary K. (Kitty) Ford
Spring Branch, Texas
Objective
A dependable and dedicated self motivator seeking a position within an office
administration environment that will fully utilize extensive experience and excellent
organizational skills.
Professional Experience
ISS Facility Services Inc.
San Antonio, Texas
Payroll Tax Administrator, September 2009 August 2010
Duties include, but are not limited to, the following:
Process payroll for 3 states up 2500 employees.
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Work in a team environment to resolve any payroll issues.
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Pay all federal taxes for 7 entities and 40 plus payrolls.
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Pay state unemployment taxes for multi states.
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Process quarterly taxes 940,941 year end taxes and W 2's.
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Data entry for spread sheets on a daily basis.
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Reconcile all payroll accounts to General Ledger.
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Work closely with the Controller and maintain records for audits.
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Customer service.
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Alamo Cement
San Antonio, Texas
Payroll Supervisor and Office Manager, September 2005 December 2008
Duties include, but are not limited to, the following:
Supervise payroll staff and receptionist; fill in for employees if needed for payroll entry
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(600pp payroll).
Reconcile, fund and close payroll including garnishments, deferred compensation, and
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401k.
Process salaried non exempt time sheets and had extensive knowledge of all policies
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related to payroll.
Prepare quarterly reports including 941, 940 and TWC and process W 2’s at year end.
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Customer service skills with vendors as well as employees in resolving any problems.
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Maintain and reconcile daily cash spreadsheet as well as numerous other spreadsheets
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to meet monthly deadlines including making Journal Entries and reconciling GL and
Bank accounts.
Responsible for all monies coming in and making daily bank deposits as well as
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reconciling and maintaining petty cash.
Responsible for coordinating and gathering all information for annual audits including
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workers comp, 401k, internal and outside audit companies.
Fund and maintain insurance account.
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Maintain and manage fleet of vehicles, order supplies for 56 concrete plants.
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Supervise maintenance crew and maintain office for safety and security, receive and
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accept bids for all building maintenance.
Verify and approve invoices to be paid and work with A/P department for any
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discrepancies.
Ability to multi task and work well under pressure and meet deadlines.
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Coordinate and over see all non work related activities such as office parties at
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holidays.
Newsome Sprinklers
San Antonio, Texas
Office and Service Manager, January 2001 September 2005
Duties include, but are not limited to, the following:
Maintain accounts payable and accounts receivable, including collections and
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reconciliation of accounts.
Prepare and manage payroll.
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Prepare quarterly reports for office, including 941, TWC and sales tax reports.
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Supervise office staff and service department staff.
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Responsible for scheduling all service appointments for the irrigation and plumbing
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departments.
Prepare and maintain job proposals.
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Administer and manage the invoicing of commercial accounts.
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Provide customer service.
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Receive and route all incoming/outgoing phone calls.
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Provide basic office support.
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Tom’s Ribs
San Antonio, Texas
Bookkeeper, May 1998 – January 2001
Duties included, but were not limited to, the following:
Maintain accounts payable and accounts receivable, including reconciliation of
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accounts.
Prepare and manage employee payroll.
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Responsible for overall office bookkeeping.
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Administer and input weekly inventory.
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Provide basic office support and phone reception.
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Computer Software and Other Experience
Proficient in Microsoft Office, primarily Microsoft Word, Microsoft Excel, and
Outlook, QuickBooks, Peachtree, Lawson,Oracle, internet, typing, general office
procedures and use of general office equipment.
Education
San Antonio College
San Antonio, Texas
Douglas MacArthur High School, 1981 1985
San Antonio, Texas
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