Customer Service Manager
Resume:
John Cordner Jr.
Port Orange, Fl 32127
E-mail: ****.*******@*****.***
Objective:
To work with a growth oriented company in a challenging work
environment with opportunities for individuals to develop and
expand their skill set; and to continue in higher education to
receive a business degree.
Skills & Abilities:
Customer Service Business Management
People Management Loss Prevention
Employee Selection / Recruiting Jewelry Appraisal
Team Development & Training Debt Collection
Retail Sales and Merchandising ServSafe
Certified until 2012
Inventory Management Certified Professional Card
Dealer
Computer programs including the entire Microsoft Office Suite,
Outlook, and several proprietary software programs including the
7-11 RIS.
Work History:
August 2009 - Present (ending 4/23/2010)
General Manager
Jacab Corp. - a 7-Eleven franchisee
Tracy, CA
. Ground up Business Conversion & store opening
. Responsible for hiring, training & developing a new
Management Team and all Crew - this was a challenge without
the luxury of having a currently operating store to train
in
. Supervising and coordinating equipment install with 7-11,
Shell, and various other contractors
. Store layout planning with Field Consultant to ensure
proper product flow throughout the store; Creative
merchandising and product assortment to maximize sales and
Gross Profit potential
. Controlling cash and inventory to manage shrink and prevent
lost opportunities; Reconciling both sides of the business
(fuel and 7-11) with daily reporting to the franchisee.
. Financial management by controlling operating costs, labor,
maintenance, shrink, and gross profit.
. Problem resolution via root cause analysis; This was very
important regarding the new fueling equipment.
. Creating new shortage controls, procedures and daily
reporting to manage the dual POS system that was installed
in this store: 7-11 POS and Shell fuel POS
Work History (Continued):
September 2007 - August 2009
Consultant / Facility Manager
Extra Space Storage
Oakland, Ca.
. Responsible for up to 5 different locations
. Office management and organization. Utilized the entire
Microsoft Office Suite in addition to various proprietary
software programs.
. Property management & leasing - Customer Service
. Responsible for all aspects of executing the foreclosure
steps on delinquent tenants in accordance with California
Lien laws, including overseeing auctions and working with
our legal team on special cases & Oppositions to Lien
. Facility Management; Preventative Maintenance, repairs and
Cap Ex
. Effectively managing expenses and maximizing operating
income
. Training and developing new associates and Store Managers.
July 2001 - May 2007
Store Manager/Assistant Store Manager
7-Eleven; Southland Corporation
Daytona Beach, Fl
. Customer Service
. Responsible for ensuring the profitability of the store
. Quality Control & Food Safety
. Creative merchandising and product assortment to maximize
sales potential
. Loss Prevention: Controlling cash and inventory to manage
shrink and prevent lost opportunities
. Financial management by controlling operating costs, labor
and gross profit.
. Employee selection and team development
April 2005 - May 2007
Para mutual Card Dealer
Southland Corporation (7-11)
Delaware North Corporation - DBKC & Poker Room
Daytona Beach, Fl
. Texas Hold'em Tournaments
. Live games such as Texas Hold'em, 7 card stud (Reg. &
high/low), Omaha Hold'em (Reg. & high/low),
Regular/Super/Crazy Pineapple, etc.
March 2000 - July 2001
Sales and Loans Associate
Value Financial Services / Value Pawn and Jewelry
Fern Park, Fl
. Customer service
. Jewelry and diamond appraisal
. Debt collection via phone
. Data entry & file maintenance
. Interviewing & selection of qualifying loan customers
. Inventory Management & creating current retail pricing for
merchandise
References: References Available Upon Request[pic]
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