Customer Service Technician

-*Todd J. Shroyer

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**** ********** **. 804-***-****

Midlothian, Va. 23112 abivux@r.postjobfree.com

Using my skills to seek a new career

Objective

After 27 years with a lucrative career in the automotive industry, where I have been a team player and

dedicated to my occupation. Over 50.000 hours of training to demonstrate a mechanical and technical

aptitude, while developing excellent communication skills. I am highly motivated, detail oriented individual

who has the ability to work unsupervised and perform quality work with quantity production. Due to a

shoulder injury and under the advice of my doctor, it is in my best interest not to work with my hands above

my head for long periods of time. This is a slight disability, not a liability. With that being said, I am looking

for a career change with a high level of craftsmanship.

*Over $ 40,000 in tools *Ability to diagnose failure and possible failures

*Problem solving skills *Able to read manuals, work orders, wiring diagrams

*Set up and operate Machinery *Years of experience with heavy equipment

*Hazardous material training *Experience in rebuilding, repairing, and maintaining

*Welding, metal fabrication a wide verity of machinery and equipment

*Follow OSHA & company safety *Diagnose, repair, & replace hydraulic equipment

* Work in fast paced environment *Familiar with a wide verity of construction equipment

*Knowledge of hydraulic *Knowledge of pneumatic

Employment History

Haley Ford, Chester Virginia 4 years

Master Technician Duties included but not limited to:

* Diagnose, rebuild, replace & repair Diesel engines * Diagnose and repair computer systems

* Diagnose, rebuild, replace & repair Gas Engines * Diagnose and repair brake systems

* Diagnose, rebuild, and replace drive train components * Diagnose and repair Heating & A/C systems

* Frame repair and straightening for alignment * Diagnose and repair steering & suspension

* Ability to get warranty claims approved online * Diagnose and repair all electrical problems

* Perform preventive maintenance & state inspections * Diagnose repair and replace air bag systems

* Price parts and labor times for each job * Computer data input for each job

Bon Air BP- Bon Air, Virginia 7 years

Lead Technician Duties include but not limited to:

* Customer service * Major engine overhauls & replacement

* Service repair analysis * Engine performance diagnosis

* Pricing & selling jobs * Drive train diagnose & repair or rebuild

* Preventive Maintenance * Service brakes and suspension

* State & safety inspections * Small engine repair & diagnosis

The Muffler Shop, Midlothian Virginia 1 years

Lead Technician Duties include but not limited to:

* Major engine overhauls and replacement *Custom pipe bending & welding

* Responsible for 4 other technicians * Air bags and body shop repairs

* All engine diagnostics & repairs * Preventive maintenance

* Brakes & suspension repair * State and safety inspections

Education

High school diploma

2 Years of technical or vocational school

Certificate of Achievements

*Master Diesel Engine Diagnosis and Repair

*Master Gas Engine Diagnosis and Repair

* Master Chassis, Suspension, and Alignment

*Advanced Brake System Diagnosis and Service

* Basic & Advanced Electrical & Electronic Diagnose & repair

* Steering and Suspension

* Manual Transmission / Transaxle Repair

* Noise, Vibration, & Harshness Diagnosis

* Engine Performance and Operation & Diagnosis

*Advanced Climate Control Diagnosis and Service

* A/C Refrigerant Recovery & recycling

* Virginia State Inspector / Class A

References available upon request

Contact this candidate