Customer Service Sales

Janeen P. Bercot

*** ******** ***** 260-***-****

Fort Wayne, Indiana 46825 *********@***.***

Administrative Office Support

Dedicated to delivering quality and positive results with extensive customer service background.

Organized, efficient and precise with strong communication and liaison skills.

Flexible with a proven ability to adapt quickly to challenges and changing assignments.

Professional Experience

2000 – 2009 Swiss Re (formerly Lincoln National Corporation) – Fort Wayne, Indiana

and Moved to Florida for 7 years

Prior to 1993 Underwriting Research Associate – Underwriting Division

• Created, audited, updated, and corrected current and historical underwriting age and amount

requirements in an electronic support system for pricing products.

• Developed benchmark reports from existing records.

• Tested upgrades to electronic system and provided training.

• Supported department with studies, reports and research projects.

• Managed and evaluated audit results in spreadsheet for error reduction and training.

Data Entry / Coder – Underwriting Division

• Reviewed and coded medical data based on age and amount requirements for underwriting studies.

Sales Authorizer – Agent Reinsurance Division

• Reviewed NASD status reports and background disclosures to determine necessity of manager

review before processing agent licensing.

• Processed paperwork to license sales agents, producers, or members to sell and write insurance

products in appointed states.

Underwriting Data Specialist – Underwriting Department

• Reviewed, analyzed, and recorded underwriting statistics for mortality studies.

• Provided instruction and guidance to temporary employees regarding the design and organization of

research.

• Created a process to monitor information from over 3,000 customer files.

Long-Term Disability Claims Analyst – Employee Benefits Division

• Reviewed, evaluated and administered complicated applications for the approval, denial,

continuation or settlement of disability claims.

• Counseled agents and policyholders with regard to requirements needed to file claims.

• Responded to inquiries and complaints from State Insurance Department, attorneys, physicians,

agents, and policyholders.

Other LNC • Group Disability Claims Specialist • Individual Claims Specialist

positions held: • Special Claims Specialist • Claims Examiner • Clerk-Typist

Additional Experience

1993 – 2000 Home Therapy Products – Jacksonville, Florida

Customer Service Representative

• Responded with verbal/written communications regarding use and treatment of products.

• Negotiated and collected fees from customers, attorney, insurance companies, and physicians.

Education / Professional Development

Graduate, North Side High School – Fort Wayne, Indiana

Medical Terminology, Anatomy, and Physiology – Ivy Tech College, Fort Wayne, Indiana

References Available Upon Request

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