Customer Service High School

Kelly N. Davidson

423-***-****

Objective: To make a career change by seeking a challenging position with

a

Company that will result in a future career with advancement

opportunities.

Work History:

Erlanger Hospital (August 2009-present)

Surgical Technologist

- Maintained sterile environment during case

- Prepared O.R. with instruments and supplies needed for

surgical case

- Cleaned O.R. after case

- Able to work efficiently and rapidly during traumas

BenchMark Physical Therapy (2007-May 2009)

Front Desk

- Handled a multiline telephone with polite and pleasing

attitude

- Took care of faxing, data entry, and projects from

administrators

- Worked in the business office and clinic setting

CIGNA Healthcare (January 2007-August 2007)

Customer Service Representative

- Excellent training in CIGNA software programs

- Comfortable using Microsoft word

- Well-informed concerning insurance plans, benefits,

and

claims

- Easy ability to connect with people and de-escalate

situations

Fox Cay Restaurant (April 2006-December 2006)

Bartender

- took food and drink orders from guests and made sure

items delivered as ordered

- maintain pleasant verbal communication

- handled money out of my own cash drawer

Famous Dave's (March 2003-April 2006)

Waitress

- took food orders from guests and made sure food was

delivered as ordered

- responsible for cleanup

- handled payment of food orders

- insured all supplies were available in work area

Education:

Ooltewah High School

(August 2000-May 2003)

- High School Diploma

Chattanooga State Technical Community College

(August 2003-May 2005)

- Pre-Nursing

* College science and pre-nursing courses

University of Tennessee at Chattanooga

(August 2005-December 2006)

*College science and pre-nursing courses

* Some business courses

Chattanooga State Technical Community College

(August 2008-July 2009)

- Surgical Technology Graduate

Summary of Qualifications:

- Medical terminology

- Team player and professional

- High energy worker with 5 years experience of fast-paced

work environment

- Hard worker and excellent organizational abilities

- Excellent verbal and written communication skills

- Skilled problem solver

- Fast Learner

- Good Interpersonal skills

References:

Jimmy Taylor (work associate) 423-***-****

- I have worked under Jimmy's supervision for 5 years

Stacy McAlister (work associate) 423-***-****

- I have worked under Stacy's supervision for 3 years

Betsy Quinn (personal) 423-***-****

Contact this candidate