High School Sales

LAURIE CONGDON

*** ***** ****

Putnam, CT *****

Home Phone 860-***-****

Email: ******@*********.***

SUMMARY OF QUALIFICATIONS:

Typing 65wpm, proficient to use of dedicated and PC based computer systems and software. AS 400, Windows

NT, Microsoft excel & word, Lotus Notes and Internet explorer. Excellent multi-tasking, verbal and written

communication skills, pleasant and professional telephone manners. Exercise good judgment and decision making

Skills. Adaptable being able to work with minimal supervision as well as a good team player with good problem

Solving and professionalism in dealing with customers and co-workers.

WORK EXPERIENCE:

Credit and Collections Analyst

Hub Group Boston Associates, Southborough, MA 2001-2009

* Obtain and Review credit score information from Duns and Bradstreet to establish new customers

good or bad credit scores and performed collections activities to meet goals and Corporate Metrics.

* Advise appropriate parties if customers credit has been approved or denied based on credit score.

* Work with sales representatives to improve collections and customer knowledge of credit, billing

and collections policies.

* Assist customers, sales and operations to secure proper on boarding invoicing requirements per

customers request.

* Create, complete and maintain excel reports for 100+accoutns, totaling over $2million dollars, to

assist in necessary daily collections efforts.

Intermodal Dispatcher Coordinator

* Ensuring that customers freight will move in a safe, time effectively and at a costly rate.

* Schedule drivers, equipment, pick up and delivery times for all freight.

* Tracing shipments and notify customers of any criteria changes, delays.

* Maintain service levels to meet Hub Group, IML and Customers requirements.

* Problem solve in a quick, costly and timely manor.

Safety Service Leader

MS Carriers, Dayville, CT 1999-2001

* Establish and maintain superior working conditions for all assigned drivers and assure their

retention.

* Manage drivers activities and ensure on-time and safe delivery of all freight per company policy

* Provide drivers available for dispatch, to support the commitments for freight delivery

* Meet all company assigned goals in respect to the dispatching functions including safety, service

and turnover as well as perform and complete special projects as assigned.

EDUCATION:

Quinebaugh Valley Community College, Danielson, CT

Certified Teacher Paraprofessional Training Program 1997

Putnam High School, Putnam, CT

High School Diploma Concentration: Business 1980

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