Manager Customer Service
Resume:
Carrie McKesson Bromell
Rocky Point, NC 28457
*********@*****.***
Bachelor of Science in Business Administration: Hospitality Management
Appalachian State University Boone NC
Executive Master of Business Administration
Winthrop University Rock Hill SC
My professional experiences have strengthened my ability to:
. Multi-task and set priorities
. Be detail-oriented
. To manage people and be a team player
. Take initiative to ensure goals are achieved
. To go beyond what is expected without instruction
. Anticipate obstacles and develop a contingency plan
. Deliver projects and assignments within budget requirements and on
time
. Set realistic goals that are relevant to the company's overall success
Office Manager (P-time), United Health Standards Wilmington, NC May
2010-Present
Accomplishments:
I brought the accounts payables past due invoices to a current status
and I also paid- off and cancelled contracts that were not beneficial
to the company's bottom line. I reviewed all company's vendor
agreement and re-negotiated rates and payment terms.
. Maintain Employee Personnel Records
. Process Payroll and Payroll liabilities bi-weekly
. Completed all tax forms on a quarterly basis
. Supervise the recruitment, employment, performance, evaluation,
promotion, and discharge of all staff.
. Responsible for all financial transactions
. Purchase all company's office and medical supplies
. Develop relationships with community agencies providing services that
were beneficial to our client's needs.
. Arbitrate complaints and disputes concerning clients, families or
personnel
Public Events Manager, Winthrop University Rock Hill, SC
Jan. 2006-Jan. 2010
Accomplishments:
In 2005-2006 I have increased the department annual revenue from
$12,000.00 in profits to $90,000.00 in profits. I have maintained the
profits in the $80,000.00 range since 2006 to the present.
. Developed and nurtured corporate and community partnerships to
increase repeat business and new ventures
. Re-developed our website as an interactive marketing tool to generate
new clients.
. Developed marketing tools for University facility rentals and the Inn
at Winthrop
. Coordinated over 125 events on campus on an annual basis including
social and corporate events.
. Appointed to several campus committees concerning ways to improve our
support system for our internal and external clients.
. Spearheaded the implementation of the green meetings and green lodging
project for the University's Office of Public Events.
Claims Processor, Cigna Healthcare Charlotte, NC 2004-
2005
Accomplishments:
I worked on the processing claims for our preferred customers and I
worked on special projects concerning Medicare reimbursement claims.
Assistant General Manager, AmeriSuites Hotel Charlotte, NC
1999-2004
Accomplishments:
I was able to recoup $30,000.00 of bad debt from over 90-days
accounts.
. Supervised the front office personnel and night auditors
. Reconciled daily accounts and reports
. Assisted the General Manager with sales forecasting, payroll and
accounts payables
. Planned and assisted in the execution of daily operational needs and
ensure adequate staff coverage and overall customer satisfaction.
Convention Services Coordinator, Baker & Taylor Charlotte, NC
2000-2002
Accomplishments: During the 2000 Annual Sales Meeting I saved the
company over $10,000.00 by contacting the airlines and establishing zone
fares for the company and by using local independent transportation
services.
. Interacted with executive-level managers, mid-management, sale force
and clients.
. Traveled to national tradeshows, site inspections, and meetings to
facilitate all on-site events
. Coordinated local, state, regional, national and international
tradeshows and sales meetings with over 300 attendees.
Professional Accomplishment and Achievements
. Successfully completed Prime's Hospitality Customer Service skills and
Reservation Selling Agents training programs.
. Received certificate from UNCC continuing Education in Meeting and
Event Planning in October 2001
. Received Certified Meeting Planner certification in February 2008
. Member of the Association of Bridal Consultants for 2002-2004
. Member of Meeting Profession International since 2007.
. Member of Association of Collegiate Conference and Event Directors
International since 2006.
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