Sales Customer Service
Resume:
Tanya Williams
*************@*****.***
Professional Experience
MCM Elegante Hotel
Beaumont, TX 77705
Front Desk Receptionist
January 2008 to September 2008
• Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by
using computers.
• Record guest comments or complaints, referring customers to managers as necessary.
• Keep records of room availability and guests' accounts, manually or using computers.
• Issue room keys and escort instructions to bellhops.
• Greet, register, and assign rooms to guests of hotels or motels.
• Make and confirm reservations.
• Verify customers' credit, and establish how the customer will pay for the accommodation.
• Compute bills, collect payments, and make change for guests.
• Contact housekeeping or maintenance staff when guests report problems.
Eye Doctor's Office
Beaumont, TX
Receptionist/Dr. Assistant
January 2005 to March 2005
• Operate office equipment such as voice mail messaging systems, and use word processing,
spreadsheet, and other software applications to prepare reports, invoices, financial statements,
letters, case histories and medical records.
• Interview patients to complete documents, case histories, and forms such as intake and insurance
forms.
• Complete insurance and other claim forms.
• Compile and record medical charts, reports, and correspondence, using typewriter or personal
computer.
• Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
• Transmit correspondence and medical records by mail, e-mail, or fax.
Things Remembered
Nederland, TX
Cashier
August 2003 to March 2004
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Maintain records related to sales.
• Prepare sales slips or sales contracts.
• Place special orders or call other stores to find desired items.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Greet customers and ascertain what each customer wants or needs.
• Maintain knowledge of current sales and promotions, policies regarding payment and exchanges,
and security practices.
• Answer questions regarding the store and its merchandise.
• Demonstrate use or operation of merchandise.
• Compute sales prices, total purchases and receive and process cash or credit payment.
Acting Manager
August 2003 to March 2004
• Assign employees to specific duties.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or
in performing services for customers.
• Instruct staff on how to handle difficult and complicated sales.
• Plan budgets and authorize payments and merchandise returns.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing
workers when appropriate.
American Greetings
Beaumont, TX
Assistant Manager
March 2004 to December 2004
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as
advertised.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing
workers when appropriate.
• Inventory stock and reorder when inventory drops to a specified level.
• Plan budgets and authorize payments and merchandise returns.
• Assign employees to specific duties.
• Enforce safety, health, and security rules.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or
in performing services for customers.
• Instruct staff on how to handle difficult and complicated sales.
• Provide customer service by greeting and assisting customers, and responding to customer
inquiries and complaints.
Education
West Brook Sr. High
Beaumont, TX
• I'm studying to complete my G.E.D.
• When that is complete I will go to Lamar to get my degree in Office Administrative.
Additional Skills
• I have office skills and well as retail
• I'm a people person and have great sales skills
• I can also type 35 wpm
Contact this candidate