Manager Customer Service
Resume:
Jo Ann Ramirez
Austin, Texas 78759
**********@*******.***
Objective
Seeking a position as an accounting administrator/manager that will utilize
my 8 years of experience in various aspects of accounting (Waste
Management, Inventory Control and Manufacturing); as well as my BA in
Business Administration, Masters of Business Administration - Technology
Management, and Masters of Management in Public Administration. I am a
quick learner and understand the different technologies and solutions used
to perform business processes.
Summary of Qualifications
5 Years of Accounts Receivable 5 years experience in Accounts
experience working in Waste receivable technology/software
Management on accounts that such as TrashFlow, ProsPlus, and
totaled over $2 million yearly. MS Money
4 Years experience as Payroll 4 Years experience working with
Administrator for payrolls that payroll software such LaborTrack,
averaged $1.8 million yearly. MS Money, ADP, and Hourly Time
Tracking applications.
2 Years experiencing running month 3 Years experience in providing
end and quarter end processes compliance payroll reports to the
where I reconciled $250,000 in State and Federal government.
transactions.
2 Years of experience working on 2 Years of Experience of using
tactical enhancements with IT Sytline compliance Reporting
departments for better financial
reporting
2 Years experiencing in Inventory
Control and Management.
Experience
A-Tex Pool & Spa Service March 2010-Present
Office Manager/ Accounting / Payroll Administrator Austin, Texas
. Responsible for accounts payable, accounts receivables, payroll,
account setup of customers and vendors in the MS Money application
used by our company. Also proficient with Excel in reconciling
accounts and ledger entries exported from MS Money.
. Was the Logistics Manager and coordinator for the work of up to 10
employees working on different installation and repairs out in the
field.
. Manage the inventory and other products in the warehouse making sure
that each pool install is kitted properly for customer install. This
includes performing inventory checks and balances on a monthly basis.
. Keep an accounting of all the necessary parts to be on-hand for
customer repairs and also making sure that the parts are stored
properly in their designated locations.
. Perform a weekly accounting of administrative fees charged to sub-
contractors for work assigned to their company.
. Provide detailed instructions to installers for every new install
which includes maps, backyard pre-sites, and perform a final check
with the customer that the actual product is what they are expecting.
. I am the first point of contact for vendors, customers, and team
members on projects and route them to the appropriate group.
. In some cases had to go off-site to manage issues that required office
intervention.
Express Personnel/Rainmaker Associates August 2009-January 2010
Business Development Associate Austin, Texas
. Taking inbound calls for the client, Premier Global Teleconferencing,
to qualify lead and sale generation. Success/close rate ration
between myself and the sales rep is over 80%.
. Perform Quality Control monitoring for incoming rep calls. Provided
feedback the TeleWeb management team for the purpose of identifying
development opportunities on the team and to recognize the strong
performers.
. Personal Lead Generation goals met 100% all the time with no period
ever falling under 100% of goal.
Celestica Aerospace/Adecco September 2007-August
2009
Financial Administrator II Austin, Texas
. Responsible for the payroll of 200 employees (totaling over $200k on a
bi-weekly schedule) and all the daily, weekly, and monthly processes,
transactions, and reporting required in this role.
. Account manager for half of Celestica's vendors from an accounts
payable perspective. Payables were prepared and presented to the
vendors for payment on a weekly basis totaling $150,000 in billing
weekly.
. Performed accounting reconciliations and checks by utilizing reports
from Syteline and exporting to Excel on a daily basis. Familiar with
creating macros and templates to perform routine daily, monthly, and
quarter end tasks
. Provided technical support for Labor Trak and trained new employees on
how to input their time
. Primary backup for Accounts Payable and month end reporting/
. Backup for other duties that are assigned
. Performed audits and investigations on On-Hand inventory totaling over
$300,000.
A-Tex Pools & Spas July 2006- September 2007
Office Manager/ Accounting / Payroll Administrator Austin, Texas
. Responsible for accounts payable, accounts receivables, payroll,
account setup of customers and vendors in the MS Money application
used by our company. Also proficient with Excel in reconciling
accounts and ledger entries exported from MS Money.
. Was the Logistics Manager and coordinator for the work of up to 10
employees working on different installation and repairs out in the
field.
. Manage the inventory and other products in the warehouse making sure
that each pool install is kitted properly for customer install. This
includes performing inventory checks and balances on a monthly basis.
. Keep an accounting of all the necessary parts to be on-hand for
customer repairs and also making sure that the parts are stored
properly in their designated locations.
. Perform a weekly accounting of administrative fees charged to sub-
contractors for work assigned to their company.
. Provide detailed instructions to installers for every new install
which includes maps, backyard pre-sites, and perform a final check
with the customer that the actual product is what they are expecting.
. I am the first point of contact for vendors, customers, and team
members on projects and route them to the appropriate group.
. In some cases had to go off-site to manage issues that required office
intervention.
E-Communication Advantage September 2005- July 2006
Customer Service Representative Austin, Texas
. Provided technical support for voice recognition software for our
customers.
Tri-Star Mobil Glass Repair October 2004-September 2005
Accounting Clerk Laredo, Texas
. Received purchase orders from car dealership service departments which
I turned into work orders for employees for windshield repairs.
. Received and reconciled payments against work orders and made weekly
deposits into company account.
TrashCo October 2002 - February 2004
Administrative Assistant Laredo, Texas
. Responsible for accounts receivable of TrashCo's 300 plus clients by
utilizing TrashFlow Account management software and QuickBooks Pro.
Reconciled customer accounts and prepared accounting reports on a
weekly and monthly basis.
. Setup new customer and vendor accounts in the TrashFlow Software and
performed routine maintenance of those profiles
. Recorded $150,000 worth of payments and prepared subsequent deposits
into our bank on a monthly basis
Handled all types of customer service calls that included account
troubleshooting, processing payments over the phone, scheduling
pickups and deliveries, and I brought in 150 new customers to the
company.
. Handled driver dispatch on a daily basis, created driver routes and
schedules, and coordinated activities at large commercial sites
. Was the primary backup for accounts payable and payroll
Southern Sanitation January 1999 - October 2002
Office Manager Laredo, Texas
. Managed the accounts receivables of Southern Sanitation's 3,000 plus
client list with Pros accounting software
. Recorded $350,000 worth of payments and prepared subsequent deposits
into our bank on a monthly basis
. Handled all types of customer inquires and issues via phone and fax.
. Setup new customer and vendor accounts in the TrashFlow Software and
performed routine maintenance of those profiles
. Scheduling pickups and delivery and data entry of all new and existing
customers.
. Trained and oriented new employees on policies and procedures also
created and assigned them their daily route
Education
Texas A&M International University Laredo, TX
Bachelors of Business Administration December 2004
University of Phoenix Online Phoenix, AZ
Masters of Business Administration in Technology Management February 2007
University of Phoenix Online Phoenix, AZ
Masters in Management/Public Administration Still attending
Skills
Microsoft Office: Word, Excel, PowerPoint, Access; Email and Internet,
TrashFlow Software, Pros Software, QuickBooks Pro, Mas 90 or 200, Styeline,
Lotus Notes, read, write, and speak English Fluently and Spanish good.
Contact this candidate