Project Manager Customer Service
Resume:
Natalie Houin
Webster, TX, 77598
************@*******.***
OBJECTIVE:
To secure a challenging full time position, in which my can do attitude and problem solving skills are used to enhance
productivity and create efficiency for an organization.
QUALIFICATION SUMMARY:
• Organized, experienced multi-tasker capable of performing administrative duties to assist in an office environment
• MS Word, Outlook, Excel and the Ability to easily learn and adapt to changing computer systems
•Extensive customer service experience,
•Superior verbal and written communication skills
•Problem solving skills
•Project management skills.
RELEVANT WORK EXPERIENCE:
7/2010-Present Quality Cable Installers LLC.
Houston, TX.
Assistant Project Manager
•Worked as a liaison between field workers and client.
•Managed changed orders and sign off’s of additional work by client
•Managed expectations of completion times to clients and ensured project quality from the work being done.
•Managed client paperwork submitting company invoicing and monthly draws on projects.
8/2007- 7/2010, Copy.Doc/Adam's and Reese LLP
New Orleans, La
Receptionist
•Initial greeting of clients
•Providing general information and direction to guests
•Operation of switchboard (Cisco Call Manager) for 12 cities managing inbound calls in excess of 300 daily
•Input and updating of data related to video conferences and conference room reservations
•Initiation of conference calls
•Arranging hospitality and travel services
Clerical Assistant/Imaging Specialist
•Ship goods using Fed-Ex computerized system and performing all imaging tasks as needed
6/2006-8/2007 Jefferson Parish School Board
New Orleans, La
Instructional Assistant
•Creating a detailed curriculum for children each week
•Acting as a substitute in the absence of the regularly scheduled instructor
•Monitoring of each child's development (Keeping detailed records of physical and mental progress)
•Creating an overview of each student's weekly performance
•Constructing and issuing of behavioral reports and following up with parent conferences
•Ensuring the students' comprehension of schoolwork
References available upon request.
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