Customer Service Real Estate
Resume:
TANIA R. MENDOZA
*** ******** ******, ***** *****, N.J. 08861
*****.*******@****.***
SUMMARY OF QUALIFICATIONS:
. Highly customer service oriented.
. Experienced in Training, development and conflict resolution skills
demonstrating a high level of integrity, confidentiality and fairness.
. Effective spoken and written communication. Fluent, English and Spanish.
. Exceptional interpersonal skills, able to set an accomplish goals and
work as a member of a team.
. Knowledgeable on accounting, statistics, finances, Marketing and
Communication.
. Proficient in MS Office (Excel, Word, PowerPoint, Access, Outlook), Quick
Book, Lotus Smart Suit 9.1, Lotus Notes 5.03, FMS Management, Claris
Impact Applications, CIS, Coin System; Fun Mail; IT Turbo; Print Master
Publishing.
WORK EXPERIENCE:
Gala Legal Services, LLC. Hopelawn, N.J.
08/09 - 04/2010
Real Estate Paralegal Services, Executive Administrative Assistant
. Organized and coordinated the operation of the office overseeing and
managing the provisioning of supplies, equipment and services that enable
the staff to perform their jobs effectively.
. Maintained and distributed staff weekly schedules, train new employees,
and coordinate meetings and conferences.
. Accounts Payable and Accounts Receivable.
. General Ledger Entries.
. Recorded and reported all account payable and receivable to the firm's
accountants.
. Provided general assistance to attorneys, real estate agents, paralegals,
and customers pertaining to the acquisition, leasing, development and
disposition of residential and commercial real estate.
. Assisted in review of purchase and sale agreements. Title analysis and
drafting letters of objections to title exceptions.
. Follow up with customers for short sale documentation.
. Prepared legal contracts, deeds, HUD-1, leases and other legal papers.
. Review Mortgage closing papers from lender to insure accuracy.
. Participate in the drafting and review of residential and commercial
leases, HUD-1, surveys, affidavit of title and other legal papers.
. Collaborate with the closing of the loan and disbursement of mortgage
closing documents.
. Perform general clerical duties to include but not limited to:
photocopying, faxing, mailing, and filing.
Wachovia Bank. North Brunswick, N.J.
04/02 - 06/09
Loan Originations, Senior Processor
. Managed outside Title Insurance, Title Searches, Appraisals and flood
Companies performance, supporting Central and South Jersey Branches.
. Trained staff members in the implementation of company standard operating
procedures.
. Managed to meet and or exceed the department's standard turn around time
beyond customer expectations and needs.
. Responded to all internal and external customer inquiries and resolve
issues within 24 hours or less.
. Reviewed all documents to ensure accuracy and data integrity.
. Resolved Title search rechecks, appraisal value disputes and flood
certification disputes.
. Updated order tracking system and application origination system.
Summit Bank Dayton, N.J.
03/98 - 01/02
Direct Lending Department, Data Entry Team Leader.
. Provided leadership, motivation and continue support to staff of 20 Loan
Data Entry Processors.
. Supervised data entry operators engaged in inputting data into various
storage media, manipulating existing data, editing data, and proofing new
entries into database for accuracy.
. Assisted Higher Management to interview, recruit and subsequently trained
all new staff members of the team.
. Evaluate employee performance, and recommended or initiated promotions,
transfers, and disciplinary action
. Performed weekly, quarterly and monthly reports to track employee's
performance.
. Interpreted company policy to employees and enforced company policies and
practices.
. Ensured work is performed within established policies, procedures, and
standards.
. Coordinated with Loan Officers, Lender Support Team and Data Processing
Personnel on ways to expedite workflow and improve productivity to
provide satisfactory service levels.
. Provided service to new and existing customers in all facets of loan
operations including research and resolution of customer inquiries.
Shell Oil Corp. Perth Amboy, N.J.
12/91 - 02/98
C-Store/Gas Station. General Manager.
. Managed operations including forecasting, inventory control, purchasing,
and quality insurance.
. Maximized revenues through efficient staffing, labor cost controls, and
promotions.
. Supervised a staff of 16 employees and worked closely with High
Management Operations Team.
. Monitored, trained new employees.
. Facilitated group interaction and decision-making.
. Designed and implemented employee incentive programs to increase
productivity and customer satisfaction
. Responsible for financial operation of the station including budget
preparation and administration, monthly closing of books, account
reconciliation and journal entry adjustments.
. Responsible for accounts payable and accounts receivable.
. Prepared monthly, quarterly and yearly financial statements on labor
cost, merchandize cost, profit/loss, sales projections and gross profit
margins.
. Ensured proper setup and maintenance of equipment.
. Developed pricing strategies, advertising, and sales promotions to
promote sales to attract new customers. Maximized productivity trough
effective and motivated methods.
. Ensured monetary goals by reducing primary expenses through
implementation of purchasing controls.
. Established an overhead budgeting system
EDUCATION:
Middlesex County College. Edison, N.J.
02/2008 -
Present
A. S., Business Administration.
DeVry University. North Brunswick, N.J.
A. S., Electronics Engineering Technology.
06/1995 - 10/1999
Business Management Training. (Shell Oil Co.) Huston, T.X.
2000
Relevant Coursework
Business Organization and Management, Business Law I & II, Employee
Relations, Financial, Managerial and Cost accounting, Entrepreneurship &
Small Business, Micro/Macro/Labor Economics, Intro to Organizational
Behavior, Fundamentals of Public Speaking, and Ethics.
Contact this candidate