Customer Service Administrative Assistant

SUE CADY

***** ****** ****, *** *****, Dallas, TX 75248

817-***-**** ? *******@*****.***

PROFESSIONAL OBJECTIVE

Actively seeking an administrative or support role with an organization

which will effectively utilize my proven experience, education, and

training to enhance company operations.

SUMMARY OF QUALIFICATIONS

. 20 years extensive administrative/support experience; Bachelor's Degree

. Proven ability to meet and support organizational needs in areas not

identified in the scope of my responsibilities - expanded SharePoint

portal site and developed User Guide (TransAtlantic Petroleum)

. Outstanding ability to look at the big picture and develop a plan to meet

specific needs - created a communication plan (Countrywide Financial) and

launched internal website and weekly news brief which greatly improved

communication

. Exceptional writing skills and planning skills - responsible for managing

the publication of a monthly newsletter (Dallas Bar Association)

. Computer knowledge and skills: Microsoft Word, Excel, PowerPoint,

Project, Quark, Adobe Photoshop, Microsoft Publisher, Snag-it, Microsoft

Project, Visio, CRM, PeopleSoft, SharePoint, WordPress

PROFESSIONAL EXPERIENCE

TransAtlantic Petroleum, Dallas, TX 12/09 to present

Administrative Assistant-Contract

Provided administrative support to executives; legal; IT; and accounting

staff for an oil and gas company. Ordered office supplies, coffee, drinks,

and snacks; prepared binders for accounting; point-of-contact to building

management. Created SharePoint User Manual and trained company employees on

SharePoint functions. Coordinated efforts with CIO to update and enhance

internal SharePoint portal.

ACCOMPLISHMENTS: Developed and expanded a pre-existing SharePoint site by

expanding document libraries, adding new sections, links, and content.

Increased Sharepoint footprint by 50%. Researched and located coffee/soft

drinks/snack vendors, took bids, and established services with a new vendor

resulting in a monthly savings of approximately $50 to the company.

SureQuest Systems, Inc. Carrollton, TX 7/08-3/09

Marketing Assistant

Assisted VP of Sales to set-up trade shows: secured booths; rented

furniture and electrical power: ensured delivery of marketing materials to

trade show sites. Prepared PowerPoint presentations for company trade

shows. Worked with the website designer to create new pages and upgrade the

website content. Coordinated and managed the creation and distribution of

the company newsletter including creation of an editorial calendar to plan

and develop issues well in advance of distribution date. Created new

marketing materials and updated established pieces. Secured bids from

printers and coordinated printing of marketing materials. Researched and

began development of an online training program for customers.

ACCOMPLISHMENTS: Secured placement of product information in three industry

publications. Ensured distribution of quarterly newsletter on a regular

basis. Developed editorial calendar to plan timely distribution and well-

organized newsletters four times a year.

Countrywide Financial, Fort Worth, TX 8/05-7/08

Documentation Analyst (3/06 to 7/08)

Analyzed and documented all processes in the Human Resource Service Center

including procedures for benefits, payroll, background checks, etc. Created

new documentation and updated current documentation as processes changed.

Developed and maintained a documentation inventory with over 150 processes.

Ensured an annual audit was conducted on all documentation. Created

documents by interviewing managers and Subject Matter Experts and observing

the process; created flow charts in visio; received and documented

approvals from managers and SMEs.

ACCOMPLISHMENTS: Developed and implemented a communications plan to provide

HR Reps (170 in Fort Worth and India) with an organized flow of information

regarding changing processes. This greatly improved communication, which

had previously been transmitted via a barrage of daily emails from a number

of different sources. Created an internal communication website using

SharePoint, resulting in improved efficiencies for staff communication.

Developed and launched an internal news bulletin, which was disseminated to

Reps 2-3 times per week. Transferred documents from a Shared Drive to

SharePoint site which resulted in easier access for users as well as

document versioning capability.

(Continued)

Sue Cady, Page 2

HR Customer Service Rep (8/05 to 3/06)

Processed background checks. Scored credit, DMV, criminal, education, and

employment areas.

Today's Staffing, Fort Worth, TX 12/04-8/05

Various Administrative Support Assignments

1. Countrywide Financial - Reviewed applications, support documents for the

processing of background checks.

2. Kindred Hospital of Fort Worth - Assisted Human Resources Department in

preparing for upcoming audit.

3. Bombay Company - Processed documents for international

shipping/receiving of company products.

Dallas Bar Association, Dallas, TX 4/98-3/04

Communications Director/Newsletter Editor

Directed internal and external communications for a non-profit association

with over 9,000 attorneys. Managed professional and volunteer staff. Hired

and directed freelance photographers. Managed, coordinated, and edited

monthly publication. Planned and coordinated prestigious media awards.

Provided ongoing direction and input for association website. Planned and

coordinated monthly meetings for several committees. Speaker for

state/national bar organizations.

ACCOMPLISHMENTS: Turned monthly newsletter into an award winning

publication by coordinating layout re-design; assisting in developing,

planning, and launching annual writing workshops to train lawyers how to

write for publications; creating and developing use of annual editorial

calendar to plan content for each monthly publication. Upgraded annual

media awards by increasing submissions from local media to annual media

awards event from 15 to 60-70 and securing named speakers (Johnnie Cochran,

Michael Isikoff-broke Monica Lewinsky story).

Simeus Foods International, Mansfield, TX 5/97-4/98

Executive Assistant

Provided support to the VP of Sales.

AdvoCare International, Dallas, TX 4/95-5/97

Executive Assistant

Supported the CEO and Legal Counsel.

EDUCATION AND TRAINING

Eastern Kentucky University, Richmond, KY, B.A.: Journalism

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate