Customer Service Manager

Location:

Plainfield, IN, 46168

Posted:

October 20, 2010

Contact this candidate

Resume:

Gregory A. Smith

**** ********* ****, **********, **. 46168

Phone: 317-***-****

Email; ******@*********.***

Professional SUMMARY:

. Warehouse Operations Management; Inventory Control Management;

. Retail Operations Management; Customer Service; P&L Management

. Shipping; Receiving; Storage; Picking; Replenishment; Housekeeping

. Cycle Counts; Order Audits; Hazmat; Training/Safety; Lean; Kaizans

. Facilitator; Motivational Leader; Team Building; Performance

Appraisals

. Inspection/ Returns & return rehab; Bachelor of Science degree

Professional Experience: Operations Management

Operations Supervisor - CEVA Logistics Inc. John Deere Parts Distribution

9/96 - 05/10

. Managed daily product storage & picking of customer bulk shipment

orders

. Managed replenishment of primes & housekeeping servicing the order

pickers

. Supervised, directed and evaluated team daily production performance

and rates

. Determined daily and monthly goals and objectives, adjusting input

hours and equipment where needed within budgeted guidelines

. Directly managed over twenty full time employees and indirectly, over

two hundred and fifty employees as well as a fluctuating temporary

staff

. Establish and control parameters for product quantities and storage

for a million sq. ft. Facility; containing in excess of twenty

thousand part numbers, with an average value in excess of two hundred-

sixty million dollars

. Managed departmental training and continual employee development,

incorporated LEAN, performed various Kaizan projects in several key

areas

. Managed Quality Assurance/ inventory control departments and

coordinators

. Conduct and direct product cycle counts and performed inventory

adjustments

. Conducted employee performance appraisals and counseling

. Prioritize daily work assignment and schedules determining manpower

needs

Property/Leasing Manager - Moore and Company

. Interim position with family business, property rental and leasing

. Managed professional office space, retail and residential leased

properties

Distribution Operation Supervisor - Sherwin Williams Automotive Paint DSC.

. Supervised in areas of order Picking, Shipping, Receiving, and Returns

and Return Rehabilitation; Automotive paint and supplies, DOT/EPA

regulated

. Managed and performed time studies to develop effective process

improvement procedures for returns and returns rehabilitation and

recalls

. Implemented continual training programs for employees in Hazmat

procedures, facility and personal safety and "Right to Know" programs

. Forecast, planned and trained temporary staffing for recall/returns

facility

. Appointed to the Company Presidents Northern Field Advisory Council

resulting from cost saving program in returns/rehabilitation process

procedures

. Managed forty-five full time employees with a varying level of

temporary staff

. Prioritized daily production goals and set shipping schedules to

reduce direct labor cost and working within budgetary constraints

. Conducted employee counseling and performance appraisals

Branch Operations Manager - Sherwin Williams Automotive Division

. Managed internal operations of two retail branch facilities

. Managed within set fiscal budget guidelines and cost controls

. Directed purchasing and improved inventory control parameters for two

facilities within sales forecast, achieving budgeted guidelines

. Managed small fleet of leased delivery vehicles and site vehicle

. Conducted employee counseling, interviews, hiring, discipline, and

discharge as well as recruiting and performance appraisals

. Reduced employee turnover and improved upon our competitive position

thru developing a formal continual training program and setting

standards for premium Customer Service

. Managed accounts receivable and accounts payable overseeing the

bookkeeping Lead and performing internal audits of payroll and varying

financial entries

. Monitored customer service and delivery scheduling with sales manager

to enhance competitive position for O.E.M. accounts

. Coached & Trained new managers in several different geographic

locations

. Trained employees in HAZMAT, Safety, and inventory control procedures

Senior Assistant Store Manager - Roses Stores, Inc.

. Managed division managers and inventory ordering specialists &

coordinators

. Managed thirty-five to forty-five full and part-time hourly employees

. Managed local purchasing and displays with local vendors for high

volume, local promotional events

. Planned Point of Sale Promotional displays and events for Company