Project Manager Management

Virginia A. Bria, PMP

** ****** ***** ***

Milford, Connecticut 06460

Phone: +1-203-***-****

Email: *********@*****.***

Program Director / program Manager / Sr. Project ManageR / IT Project

Manager / iMPLEMENTATION ManageR

Logistics / E-Business / Financial Services / B2B / Information Technology

Top-performing PMP certified Corporate Senior Project Manager with proven

success leading and managing to high profile / high yield projects, which

include multi national customers, both at regional and global levels.

Effective leadership and team building skills combined with extensive

combined account management and informational technology expertise have

contributed to outstanding results in implementing, revitalizing and

turning around troubled projects and providing additional recommendations.

Well-developed communication skills with all levels of customers,

management, technical and non-technical personnel, both internal and

external.

Key Management & Technology STRENGThs

Regional Customer Management

Project Planning & Management

Supply Chain Management

End-User Requirements

Project Methodologies

Systems Implementation

Six Sigma & Lean Methodologies

SDLC

Cross-Functional Team Building

Budget Planning & Control

Test Methodologies

Cross-System Data Sharing

Training & Documentation

Program Management

Professional Experience

Open Solutions, inc. - Glastonbury, CT. Nov. 2009 to

Present

Sr. Project Manager, Corporate PMO

Senior IT Project Manager for the Corporate PMO office managing project

activities for medium to large projects to ensure all deliverables are

completed in accordance with the PMO best practices and guidelines. All

elements of the project; including technical, application and business

components are managed using detailed project plans. Also, reviews

Statement of Work's, writing proposals, creating and managing detailed

project plans and participating in RFI's & RFP's as needed. Participate in

weekly Senior Management meetings to report status to the CEO, President,

CIO & CFO and other senior management teams.

Responsible for managing Finance related projects such as billing dispute

resolution, collection workflow, accounts receivable and revenue reporting

as well as implementing best practices for contract change management.

Initiates project management services for internal and external customers

by working with the users and Business Analysts to define requirements,

priorities, delivery time requirements and acceptance criteria. Works with

and manages strategic and tactical architects and technical leads to insure

the team members are appropriately busy, afforded opportunities to assist

in their professional development and working on a plan for timely

delivery.

Kuehne+nagel, inc - Naugatuck, CT. Nov. 2007 to Nov. 2009

IT Project Manager

IT BS Project Manager for deployments of clients generating between two and

ten million dollars in revenue onto our Warehouse Management System. Work

closely with Implementation Managers, Regional Super Users, and

Distribution Center Managers to create standard operating procedures and

process flows for VAS (Value Added Services) all while utilizing the

standard SDLC methodology.

Project Manager for deployments of existing customers as well as new

customers from an existing WMS (Warehouse Management System) to a new WMS

system selected by senior management overseas. These deployments are taking

place at all facilities throughout the United States and my

responsibilities include working with the regional and local super users in

training on the new system as well as over seeing that the deployments are

getting completed consistently and in a timely fashion. Also responsible

for maintaining lessons learned documents and participating in the

implementation of EDI (Electronic Data Interchange) customers.

LAND ENGINEering associates, inc - Monroe, CT.

Feb. 2007 to Nov. 2007

Project Manager

Responsibilities included assigning, managing and tracking engineering

projects with the president, surveyors, and CAD designers. Facilitated and

coordinated all project changes. Managed multiple project tasks acting as a

liaison between clients and internal teams. Prepared team work assignments

and schedules while guiding and monitoring work performance. Reviewed

budgets, analyzed cost, and prepared reports for the president of the

company.

DHL - Norwalk, CT. / Trumbull, CT. Feb. 2001 to Oct. 2006

Regional Customer Manager, Americas

Worked under the Global Customer Solutions (GCS) group as a Regional

Customer Manager managing four key accounts. I was recruited in 2005 by the

Global Customer Manager and the Industry Director to join the Commercial

Audio Visual Telecom team. I previously worked for the GCS Project

Coordination and Program Management Team utilizing my expertise with order

management logistical value added services, and supply chain solutions as

well as for customer implementations.

As a Regional Customer Manager, my main objective was to maintain close

working relationships with and generate new business from existing key

customers. Responsible for customer satisfaction, work with internal

support team to maximize sales and revenue growth. Gather detailed

information about accounts, identify decision-makers, and understand

strategic business challenges and priorities.

Following is a partial list of some job responsibilities as a Regional

Customer Manager:

. Maintain and increase existing revenue streams

. Ensures high post-sales satisfaction facilitating positive long-

term relationships and high potential for repeat business with

customers

. Manages overall customer relationships, including dealing with

customers' highest buying levels and coordinating the activities

of customer-focused teams

. Develop strategies to increase sales, penetration and profits in

assigned accounts

. Develop and implement comprehensive sales plans

. Facilitate information flow between key accounts and the company

. Gather detailed information about key accounts and identify

decision-makers

. Understand strategic business challenges and priorities

. Identify business opportunities

. Partner with local, district, and regional management to

coordinate customer requests

. Set account goals for origin and destination lanes for key

accounts

Following is a partial list of job responsibilities while a Project

Manager:

. Assign, manage, & track IT tasks assigned to different IT teams

for different products for multiple customers at a regional

and/or global level

. Worked as part of a Lead Logistics Pilot team to bring closure

to issues not getting resolved quickly enough for a major

customer and after only several months the customer was stable

and confidence in our ability to meet the challenge completed

and customer satisfaction restored

. Implemented an E2E (End to End) systems change control and audit

procedure to be followed by all IT teams to be used by all IT

teams to track change control, testing and quality adherence to

the process so that a state of the art product would be

delivered

. Work on identifying resource needs and utilize them to their

full capacity or identify the need to cut scope in order to stay

within budget

. Participate and report status in Quarterly Business Reviews at

the customers request as well as to internal senior management

. Perform post mortem monitoring and reported that information

back to the customer and senior management

. Manage multiple customer implementation tasks playing the role

of the liaison between the customer and IT teams

VAV Software Services - Darien, CT Nov. 1994 to Feb. 2001

Contracted to both AEI & Danzas AEI Intercontinental, the worlds leading

provider of logistics and e-logistics solutions with over $7 billion in

annual sales. Clients using the company's Global Logistics Order Service

System (GLOS) include Microsoft, GM, Ford, Delphi, American Eagle, JCB, and

numerous other companies.

(GLOS is a complete supply chain management system on a Unix Operating

System using an Oracle database with PL/SQL stored procedures, Visual Basic

using Web Classes and utilizing Crystal reports for all front end generic

and customer specific reports. Involves large volumes of inbound and

outbound EDI transactions daily.)

Project Manager

Selected to take over the GLOS project that had been without leadership for

one month following pilot release and was troubled by morale, turnover and

performance issues. Challenged to rebuild a top-performing team and create

a focused environment to facilitate the growth and industrialization of the

GLOS product.

. Manage a 25-member, cross-functional project team responsible for

providing a state-of-the-art global e-logistics / supply chain

management service (GLOS) to both internal and external customers.

. Successfully over seen the migration of all GLOS customers from one

version to a newer secure version

. Work with project team and client representatives to develop new

technology to meet and exceed customer specifications while

maintaining an excellent service level for existing customers of

the supply chain management global service.

. Plan and review budgets for system enhancements and new customer

implementations.

. Instruct trainers in "Train the Trainer" programs and supervise

trainers during deployment of programs throughout the U.S. and

Canada.

. Train internal users worldwide on Purchase Order Management

Systems.

. Manage technical writers responsible for writing online help, user

documentation, training manuals, operational procedures, and

systems design and technical specifications.

Selected accomplishments:

. Exceeded all turnaround expectations, growing staff from eight to 25

within 8 months and facilitating successful growth of the GLOS

product. Quote from Microsoft: "Would like to promote GLOS as the

industry's leading product

. Managed and coordinated five new implementations on the GLOS system,

providing exceptional results to each client company.

. Routinely delivered a level of client service and satisfaction that

resulted in additional business without requiring a bid/proposal

process.

. Facilitated and managed a new Automated Export System for U.S.

customers needing to clear customs prior to exporting goods. System

interfaced directly with U.S. Customs Service. Served as Project

Manager and oversaw training and implementation for 61 airports

throughout the nation.

. Managed database teams that streamlined PL/SQL queries and views,

improving response time from over 200 seconds to less than 15 seconds.

1986 to 1994 - Completed a wide range of I.T. assignments for large

companies in numerous industries. Served in diverse roles, including

Project Team Leader, Senior Systems Analyst, Quality Assurance Tester,

Senior Programming Analyst, Programmer Analyst and Programmer.

Projects encompassed the design, development and implementation of new

systems, upgrades and enhancements. Client companies included Aetna

Insurance, General Electric, IBM, Norden and Yale New Haven Hospital.

(Details available upon request)

Education / Training

Specialized Training:

The Project Management Certificate Program: The Kerzner Approach to Project

Management Excellence, PRINCE2 (Projects in controlled Environments), Lean

Training, Management & Leadership Development, Project Management, Managing

Multiple Projects and Deadlines, How to Deal Effectively With Negative

Behavior, and Recruitment & Selection Interviewing, as well as numerous

programming, analysis and design courses.

Fairfield University - Fairfield, CT.

Technical Skills

Hardware: IBM compatibles and mainframes, AS400, Web & NT

Servers, & UNIX

Languages: SQL, HTML, JavaScript, Visual Basic, FrontPage, COBOL,

ADSO, IDMS

Software: MS Windows 95/98/2000/XP, MS Office 2007, MS Project, MS

Project Server, MS Access, MS Word, MS Excel, Mercury

Products, Testdirector, StarTeam, MS DOS MVS/TSO, DOS/VSE,

Oracle, PeopleSoft, SharePoint, SQL Server, Salesforce.com,

QuickBooks Pro, QuickBooks Premier for Construction,[pic]

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