Customer Service Medical Assistant

CATHY JOHNSON, NCMA

***** ** ******* *** *** ***

Palm Harbor FL 34684

Phone: 412-***-**** E-mail: ***************@*****.***

Customer Service/

FRONT and/or BACK OFFICE for medical practice.

EDUCATION

Diploma, Medical Assistant Program

DCI Career Institute, Monaca, PA (9/05 - 5/06)

SUMMARY OF QUALIFICATIONS

5 Graduate of Medical Assistant program with “hands-on” focus.

6 Three years experience as GI Technician.

7 Nationally Certified Medical Assistant.

8 Six-year customer service background.

9 Worked as Receptionist handling multi-phone lines.

10 Confident, flexible, and organized.

MEDICAL ASSISTANT SKILLS AND EXPERIENCE

11 Experience phlebotomy, injections, and vital signs on daily basis. OSHA compliance

with emphasis on medical office safety. Certified in CPR, AED, and First Aide . Operate

medical office equipment such as Electrocardiogram, Hemoglobinometer, Microscope,

Glucometer, Autoclave, Audiogram, and Spirometer.

12 Handle multi-phone line. Receptionist background. Appointment setting, schedule

physicians and phone screening. Organize events. Operate office machines. Knowledge

of medical terminology. Customer Service

WORK EXPERIENCE

BUSINESS OFFICE SPECIALIST- COUNTRYSIDE SURGERY CENTER, CLEARWATER, FL 01/10-

PRESENT

CHECKING IN PATIENTS FOR PROCEDURES, VERIFYING INSURANCE, ANSWERING INCOMING

PHONE CALLS AND DIRECTING THEM TO CORRECT PARTY. PUTTING CHARTS TOGETHER, USING

COPIER AND FAX MACHINE .

MACYS CREDIT AND CUSTOMER SERVICE, CLEARWATER, FL

10/09-12/09

HIRED FOR SEASONAL HELP FOR THE CHRISTMAS HOLIDAYS. TOOK INCOMING CALLS

FROM STORE SALES ASSOCIATES TO HELP WITH CUSTOMER CREDIT GRANTING OR OBTAINING OTHER

OPTIONS. HANDLED ABOUT 100 CALLS PER HOUR.

GI Tech - Three Rivers Endoscopy Center, Moon Twp., PA 4/06 -

7/09

13 (180 externship hours). Hired on medical assistant externship. Admit patients. Take

vitals and patient history. Work in post-op taking vitals. Discharge patients. Work in

medical records. Room patients. Work in operating room. Prepare patients for

colonoscopy procedures. Insert rectal tubes. Take biopsies. Write up biopsy specimens.

Assist physician with colonoscopy.

Cashier - Wal-Mart, Robinson Twp., PA (Part-time) 10/07 –

10/09

14 Handle cash register. Interact with customers.

General Sales Reservations - USAirways, Pittsburgh, PA 1/98 -

7/05

15 Booked airline tickets. Answered phone. Assisted customers to change flights while

handling all transaction adjustments and challenges caused by change. Handled phone

calls within 25 seconds or less of each other in a fast paced environment.

Front Office Receptionist - McDonald Broadcasting, Saginaw, MI 11/96 -

12/97

16 Answered multi-line phone line and direct calls to appropriate personnel. Typed

documents and general computer work. Responsible for organizing events. Performed

faxing, copying, and general filing.

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