SOUMYA
Contact No: 201-***-**** Email: ******.********@*****.***
Summary of Experience
. Hands On Crystal Reports / Business Objects Architect with knowledge
of integrating the product into Java and .Net environments, as well
as, administering using best practices. Integration is achieved with
the help of Business Objects Software Development Kits (SDK) and
dashboard software (Xcelsius) in portal environment in Java for
Weblogic Portal and in .Net for Microsoft Sharepoint.
. Experienced in various technologies ranging from Business Objects
(Universe designing, Reporting - Web Intelligence, Desktop
Intelligence, Crystal reports) to Data warehousing.
. Experienced in design, development and deployment of Universe and
Reports for Government, Financial, Retail, Pharmaceuticals, Human
Resource and Insurance clients.
. Knowledge of different Data Models (Relational and Dimensional, i.e.,
Star and Snow Flake Schemas) to fit reporting, queries and business
use cases.
. Excellent SQL Query development experience including Analytical
Functions.
. SQL Tuning and Optimization experience in IBM/Oracle/Microsoft
environment
. Familiar with Business Objects Administration activities, including
installation, administration and upgrading versions of Business
Objects (desktop and server) products on both Windows and UNIX
environments.
. Infosys Certified in Crystal Reports XI R1/R2 and Business Objects XI
R1/R2.
. Familiar with concerns such as security, performance tuning,
deployment, scalability, maintainability
. Strong in Business Objects/Crystal Reports best practices.
. Excellent problem solving skills.
. Received Excellence Awards for Client Appreciation
. Outstanding time management skills, attention to detail, accuracy and
quality of work
Expertise
Reporting Tools Business Objects XI 3.1/XI 3.0/XI R3/ XI R2/
XI/6.5
Crystal Reports 2008/ XI/ 10.0/ 9.0/ 8.5/8.0,
SSRS, Xcelsius
Modeling Tools ERWin, Sybase Power Designer, Visio
ETL Tools Informatica Power Center 8.x/ 7.x, SSAS,
SSIS, Pervasive Data Integrator, Ab Initio,
IBM DataStage
Languages C#, Asp.net, Ado.net, Visual Basic, Vb.net,
Java 5, J2EE, C, C++, T-SQL, PL/SQL, BOE Java
SDK, Report Engine SDK, BOE .net
Databases Oracle 11g /10g/9x/8x, SQL Server
2008/2005/2000, IBM DB2, MS Access 2003/2000,
Teradata, DBVisualiser, Aqua Data Studio,
DB GUI Client DB Artisan, TOAD, SQL Developer, IBM iSeries
Web Technologies Servlets 2.4, JSP 2.0, Struts1.2, JSF, AJAX,
Common Controls, HTML, DHTML, XML, XSL, DTD,
JSTL 1.1, Macromedia Dream Weaver, JavaScript
Web Services Axis, WSDL, SOAP
Scripting languages VBScript, Unix Shell script
Framework .Net Framework 2.0/1.1, J2EE
Web & Application BEA WebLogic 9.2, IBM WebSphere, IIS
Servers 5.1/6.0, Tomcat 5.x
IDE Eclipse 3.3, Visual Studio .Net 2005/2003,
Visual Interdev 6.0
Version Control Rational ClearCase, VSS, CVS, Sharepoint
Repository
OS Windows XP/2003/2000/NT, AIX, UNIX, Solaris
Unit Testing NUnit, JUnit
Office Tools MS Access, Excel, PowerPoint, Project
Ticketing Clearquest, Remedy
Others LDAP / Active Directory
EDUCATION & CERTIFICATIONS
Awards/Achievements:
. Infosys Technologies Individual Excellence Award for Year 2007
. On-the-Spot Excellence Award from Citigroup
Technical Certifications:
. Infosys Crystal Reports Certification - Level 100
. Infosys Business Intelligence and Reporting Foundation Certification
- Level 100
. Infosys Dot Net Foundation Certification - Level 100
Trainings Taken:
. Business Objects XI R1/R2- Overview session
. Crystal Reports 10 - Learning session for Catch Them Young (CTY)
program
. SQL Server 2000 - Learning session for CTY program
. Asp.net, HTML/DHTML - Learning session for CTY program
Technical Trainings & Workshops Attended:
. Business Objects XI R1/R2
. Crystal Reports XI R1/R2
. Elementary Financial Domain Training - Level 100
. Object Oriented Concepts, RDBMS
. User Interface Design - An Appreciation
. HTML, DHTML, XML, Database handling using VB
. Overloading in C++, Templates in C++
. Introduction to Web Architecture, Web Services, ASP.NET, C Sharp
Programming, VB.net
. Introduction to Java, J2EE
. Configuration Management, Defect and Problem Prevention
Managerial Trainings & Workshops Attended:
. Interpersonal Effectiveness, Working in a Team, Giving And Receiving
Feedback ( Leadership Skills)
. Planning & Prioritizing Skills, Active Listening Skills, Assertiveness
Skills
. SpRite - Speak Right, Global Executive - CLAP, Cross Cultural
Sensitivity USA, UK
. Effective Meetings, Time Management, Written Communication Skills
Education: B.Tech in Information Technology, Mahatma Gandhi University,
Kerala, India
EXPERIENCE:
Client: The City of New York (Financial Information Services Agency), New
York, NY
Role: Business Objects Architect
Duration: Jun'08 to Till Date
Project: FMS 3 Reports
Description: City of New York's Financial Information Services Agency
(FISA) is responsible for data processing operations that support the
activities of City personnel and units responsible for organizing,
compiling, and coordinating the City Government's central financial
records, data, and related information and for making appropriate reports.
FISA provides access to information needed by the City Government personnel
and units that determine and administer estimated and actual City
expenditures; the receipt, investment and disbursement of City Government
funds; and the issuance and payment of principal and interest on City
Government obligations. FISA is also responsible for the implementation and
processing of the City Payroll Management System.
FISA provides authorized access to information stored in the City Financial
Management System (FMS) and its Payroll Management System (PMS). Access is
authorized for: (1) Administration of Government budget; (2) Accounting of
Government funds; (3) Procurement of goods and services required by the
Government agencies; and (4) Government payroll and personnel information.
FMS is the City Government's centralized accounting and budgeting system,
supported by FISA from its mainframe computers. FISA permits personnel
access to FMS based on approval by each respective agency.
Currently, around 3500 users from more than 90 City Government agencies
have access to FMS. FISA handles processing of new user requests through
more than 200 security officers who are chosen by their respective
agencies.
Responsibilities
. Participated in JAD Sessions. Provided guidance and leadership to
business staff and other staff members in the use of query and
reporting tools.
. Reviewed technical (Universe, Report) designs, identified design
related issues and independently came up with better design strategies
and solutions.
. Reviewed Universe, Report (Webi, Deski) code, test scenarios, test
scripts and proactively addressed any gaps and identified any
potential pitfalls
. Reviewed and identified any pitfalls in the ETL or Warehouse
designing, troubleshooting data load, data integrity and schema
designing issues, and suggested improvements over existing designs.
. Reviewed different types of securities such Data security (row level,
column level in the universe using Access restrictions), Functional
(editing reports, drilling down, schedule right etc ) for Citywide
Reports, FIMECH, Vendex reports
. Performed extensive business requirements analysis, captured business
requirements and wrote detailed Technical Design documents.
. Worked closely with vendor's query and reporting team as well as
FISA's internal reporting team to ensure a compliant and consistent
reporting strategy and environment. Assisted in maintaining the
project plan.
. Performed Sizing. Used Perfmon for monitoring. Analyzed gathered data
and created benchmarks.
. Customized Webi using Report Engine SDK.
. Created linked universes. Established new universe parameters,
contexts and custom hierarchies in the derived universe. Created
universe based on Stored Procedures, Functions. Performed Check
Integrity of the universe before exporting. Fixed any Isolated joins,
parse errors, cardinalities etc. Fixed Unknown Cardinality issues.
. FISA have 8 Kernel Universes and 17 derived universes (General
Accounting, Journal Voucher, Claiming Journal, Grant tracking,
Accruals, Cost Accountings etc).
. Maintained the Kernel Universes (Chart of Accounts), and Derived
Universes for Accounting, Budgeting such as Accounts Payable, Accounts
Receivables, Procurement Awards, Procurement Requisitions, Fixed
Assets, Budget Execution, Budget Vs Actuals, Inventory etc.
. Created Derived tables. Used Co-related sub queries, aggregate
functions etc.
. Applied index awareness, aggregate awareness, shortcut joins etc.
Modified schema to improve the performance by creating Aggregate
tables, Materialized Views etc.
. Analyzed and explored the reports using Slice and Dice (Deski).
Synchronized data by linking data providers.
. Created custom hierarchies at the universe level for drilling
operation which enables drill-up and drill-down techniques in master
detail reports for multi-dimensional analysis of retrieved data. Used
Data Change tracking in WebI. Created reports based on stored
procedures.
. Created the complex WEBI reports such as Cross Tab and Master Detail
Reports using the Java Report Panel. Merged (linked) Dimensions in
WebI as required. Used Open Document Function, which provides URL
access to multiple document types by passing a URL string to a
Business Objects Enterprise server.
. Set the universe parameter JOIN_BY_SQL to shift process from BO server
to database.
. Solved load issues due to various source system data errors.
. Identified root cause and resolved the issues occurred due to data
issue in production database
. Made critical changes in production which helped in smooth data
loading during rejects.
. Performed System, Integration, regression and performance testing
which helped in getting 100% match between the UAT and Production
data.
. Designed and Developed Webi, Deski reports for financial, system
assurance (SA reports) and auditing purpose.
. Created Publications and scheduled them.
. Extensively worked on excel and Access which saved time in analysis.
. Analyzed data and reporting requirements and recommended design
solutions
. Troubleshooted Business Objects (Universe and Reports) & Data
Warehousing environment issues, assisted end user queries in a timely
manner, proactively addressed and appraised management the technical
issues.
. Reverse engineered the data model to the table definitions,
constraints, indexes, views, sequences, triggers, PL/SQL functions and
procedures using oracle data dictionary.
. Analyzed the impact of upgrade from BO XI R2 to BO XI 3.0. Good
Knowledge of BO XI Architecture.
. Used Central Configuration Manger and Central Management Console (CMC)
to manage the servers.
. Assisted in the establishment and maintenance of query and reporting
environments.
. Good understanding of ETL workflows, ETL processes, data conversion
methods and data models
. Worked collaboratively with larger groups and diversified teams as
necessary.
. Maintained detailed documentation for query and reporting design and
development for the project.
Environment: Business Objects XI 3.1/ XI 3.0 / XI R2, Web Intelligence,
Desktop Intelligence Rich Client, Central Management Console (CMC), Central
Configuration Manager (CCM), Weblogic Portal 9.2, BO Java Enterprise SDK,
BO Portal Int gration Kit (PIK), Report Engine SDK, Pervasive Data
Integrator, Report Server, Job Server, Event Server, MS Project (MPP),
Oracle 11g, SQL plus, PL/SQL, Toad, SQL Developer, Perfmon, Scheduler, Unix
Shell script, Putty, WinSCP, UNIX, Crystal Reports X, Business View
Manager, Clearquest, Microsoft Sharepoint, Microsoft Excel, Microsoft
Access
Client: Polo Ralph Lauren, Lyndhurst, NJ
Role: Business Objects Lead
Duration: Sep'07 to May'08
Project: Global Front End Reports
Description: Polo Ralph Lauren is a leading fashion industry player with
various brands under its umbrella. It uses highly sophisticated tools for
planning its operations and for predicting future trends. The Merchandising
and planning division uses a tool called Global Front End (GFE) for its day-
to-day planning activity. The system is integrated with various other tools
such as Movex and Sizing. I was responsible for user interaction,
requirement gathering, designing, developing & managing Crystal Reports and
user friendly web pages. Also, I was responsible for conducting training
sessions for Business Objects developers and assist them to define models,
create universe, perform security administration & module configuration and
bring them up to speed in creating reports.
Responsibilities
. Worked with business users to develop business requirements for
reports, cubes, scorecards, dashboards and metadata models.
. Provided time estimates for new development, proposals & change
orders.
. Provided principle contact with Business Objects Support for
troubleshooting production & development environment issues
. Translated requirements into Universe design, reports & dashboards
using Web Intelligence rich client, Desktop Intelligence, Xcelsius,
Voyager, Crystal reports, OLAP reports
. Designed data marts in a fast paced data warehouse environment.
Extracted the base data from the data warehouse, transformed the data,
and loaded the business model in a manner that facilitates high-
performance response to end-user requests. Developed SQL scripts to
assist in creating warehouse views.
. The reports were mainly Financial Reports such as Quarterly Income
Statements, Full Year Actual & Forecast, Balance Sheet and Income
Statements, Trial Balance and Human Resource Management activities
like Attendance, HR survey analysis, Employee Information, Skill Set,
Payroll, etc, Dashboards, Sales Analysis with Geographical Maps etc.
. Developed Business Views to better manage reporting across multiple
data sources and applications and implemented granular data and object
level security.
. Created dynamic data connections, data foundations and business
elements. Developed several specialized Business Views from a single
broad data foundation.
. Worked closely with the DBA team to identify, resolve bugs and issues
related to the Reports, resolved Performance /Data issues with
Reports.
. Used Business Objects .Net SDK for integrating BO reports into .Net
web pages. Tasks performed includes client tasks and Administrative
tasks such as Maintaining inboxes, Setting parameters for and applying
filters to reports, Scheduling reports with events, Exporting reports,
Adding and modifying user accounts.
. Developed user friendly web pages, incorporated email functionalities,
Deployed Front End code on the Production Server.
. Created DTS Packages to load data from various formats. Scheduled DTS
tools and services to run at different intervals in SQL Server.
. Developed ad hoc and canned reports as per company standards.
. Developed system documentation and provided training on the
appropriate use of applications
. Assisted the development of training contents & delivery of trainings
via classroom sessions. Organized & led data model walkthroughs.
Interacted with the Unix & Microsoft Server administration teams as
necessary. Executed test cases to verify the integrity of reports
. Created tools in MS Acces 2003. Designed the tables. Worked
extensively on macros, forms, queries, pivot tables. Performed linking
between the 2 databases. Created Data Source Name (DSN). Performed
upsizing from MS Access 2003 to SQL Server 2005. Created Triggers and
Stored Procedures.
. Worked Extensively on Excel formulas.
. Tried out a Proof-of-Concept (POC) to build a Business Intelligence
Solution with SQL Server 2005, Reporting Services (SSRS) and Analysis
Services (SSAS).
. Handled data across different data sources.
Environment: Business Objects XI 3.0/XI R3/XI R2, Web Intelligence, Desktop
Intelligence, Xcelsius, Crystal Reports 2008/ XI R2, SQL Server 2005/ 2008,
Business View Manager, BO .Net Enterprise SDK, BO Sharepoint Portal
Integration Kit, Visual Studio .Net 2005, Net Framework 2.0, Viewers SDK,
Web Services SDK, ASP.Net, VB.Net, C#, ADO.Net, JavaScript, Ajax, Citrix
Server, BO Data Quality XI 3.0, OLAP, QaaWS, Informatica Power Center 8.0,
IBM DB2, IBM iSeries, SQL*Loader, Oracle 10g, PL/SQL, DBVisualiser, Aqua
Data Studio, MS Access 2003, BMC Remedy, Perfmon, Microsoft Excel,
Microsoft PowerPoint, IBM WebSphere, Sun Solaris, LDAP/Active Directory,
Windows 2003
Client: Citigroup, Cincinnati, OH
Role: Business Objects Developer / Programmer Analyst
Duration: Jun'05 to Aug'07
Project: Financial Data Information Solutions (FDIS)
Description: The application was developed for processing the Customer
Loans and the Management of Data Concerning the Transactions at Citigroup.
This system will provide essential customer relationship and business data
required for reporting on loan pool performance. The reports cover all
aspects from Customers, Facilities, and Outstanding payments. Data from
different OLTP system is extracted, transformed and loaded into data
warehouse and highly customized web applications were created using Crystal
Reports/Business Objects JAVA SDK for use by Business Analysts.
Responsibilities:
. Reports include various functions like Customer lists, Outstanding
payments, Defaults etc
. Created Audit reports to track user activity, system use etc
. Created ad hoc and canned reports using Web Intelligence, Desktop
Intelligence, Crystal
. Used Dashboard Builder to build dashboards and rapidly deployed them
across the organization to different users groups.
. Created scorecards using Business Objects Performance Manager XI, by
aligning with Key Performance Indicators (KPIs) to track performance
across the enterprise.
. Implemented different types of securities such data security (row level,
column level), Functional security
. Involved in Creation of Universe and Migration from Business Objects 6.5
to Business Objects XI, recovery management.
. Applied service packs, fixes on Business Objects server.
. Extensively worked on tuning the universe to improve the performance.
. Created Derived tables, applied index awareness, aggregate awareness,
shortcut joins etc.
. Modified schema to improve the performance by creating Aggregate tables,
Materialized Views etc.
. Used Analytical functions such as Ranking, Accumulative aggregation,
Ratio, Ratio to Report etc.
. Extensively worked on resolving join problems such as Loop, Chasm trap,
Fan trap by creating Alias / Contexts.
. Created objects and class in business terms. Created pre-build conditions
in the universe. Created Custom List of Values (LOV) or cascaded prompts
where hierarchies and numerous values were involved.
. Extensively used the Functions like @Prompt for conditions and
interactive objects, @Script for running VBA macros, @Where and @Variable
for reusability
. Analyzed and explored the reports using Slice and Dice (Deski).
Synchronized data by linking data providers.
Merged Dimensions in WebI.
. Set the universe parameter JOIN_BY_SQL to shift process from BO server to
database.
. Published and Scheduled reports from Infoview (Single-refresh report
bursting) . Created Profiles.
. Migrated Universe from Development domain to Production.
. Using SDK APIs, performed administration tasks such as creating users,
assigning and removing from groups, setting and resetting passwords and
deleting users.
. Configured BO provided war file containing BO portlets into existing
Weblogic portal application.
. Managed the release process by building EAR out of the code from version
control system.
. Deployed the EAR using the Weblogic Administration console
. Used DB Artisan to perform the administration tasks for the databases.
. Created database integrity jobs that notified problems found in critical
Oracle database.
. Build HTML analysis reports, which documented all the performance
inefficiencies found inside designated table spaces.
. Extensively worked on excel formulas, functions, pivot tables etc.
. Used ERWin for Data Modeling from existing database by using it's reverse
engineering technique.
. Handled slowly changing dimensions Type 1, Type 2 and Type 3.
. Designed the ETL processes using Informatica tool to load data.
. Created mappings/ sessions between sources and targets using Mapping
Designer.
. Performed transformations such as Sorting, Filtering, Aggregation,
Joining to ensure the quality of the data
. Used Informatica Workflow Manager to load the data from source to target
in a sequential manner and send messages in case of any violations,
ensuring correct flow of data from source to target using Workflow
Monitor.
. Created jobs UNIX Shell Scripts which can start Informatica workflow as
well as trigger an Oracle scripts (process data).
. Participated in JAD Sessions.
. Used Perfmon for performance monitoring.
Environment: Business Objects XI R2/XI/6.5, Web Intelligence, Desktop
Intelligence, Crystal Reports XI, Central Management Server (CMS), BO
Performance Manager, BO Auditor, Crystal Enterprise X, Business View
Manager, Dashboard Manger, Oracle 9i, PL/SQL, SQL Server 2000, DB Artisan,
Business Objects Java Enterprise SDK, Java 1.4, J2EE 1.3, Weblogic Portal
8.1, BO Portal Int gration Kit (PIK), Perfmon, Scheduler, Publishing
Wizard, Import Wizard, Universe Designer, Autosys, Microsoft Excel,
Microsoft PowerPoint, Microsoft Access, Concurrent Versioning System (CVS),
Informatica Power Center 7.1, ERWin, Putty, Unix, IBM AIX, Windows XP/ 2003
Client: Aetna Insurance, Hartford, CT
Role: Business Objects Developer
Duration: Jun'04 to May'05
Project: Operational Medical Management Data Store
Description: Operational Medical Management data store was developed for
enhanced member identification and utilization reporting. Re-engineered
existing Ab Initio ETL application from monthly full-refresh to daily
incremental sourcing with Complex History to facilitate Scheduled and Ad-
hoc Point-in-time (as-is, as-was) reporting. Solution was built using Ab
Initio ETL graphs, DB2 stored procedures and UNIX shell scripts. Universe
was developed using Business Objects and reports using Crystal Reports and
Web Intelligence. Web interface was created to schedule and manage reports.
Responsibilities:
. Involved in developing Ab Initio graphs for migrating the history data
from one warehouse to another warehouse
. Involved in creating Ab Initio graphs for loading both dimension like
type I, II and fact tables
. Involved in developing universe in Business Object and reports using
Crystal Reports, Web Intelligence.
. Resolved join issues using Alias / Contexts.
. Created and used Dimensions, Measures, Details, Classes, Objects, Sub
classes, Filters, Sections, Breaks, User Defined Objects, Conditions,
prompts, Combined Queries, Sub Queries, Alerts,
. Created aggregate tables, derived tables, Views, stored procedures,
functions. Set up aggregate navigation. (Incompatible objects).
. Used Broadcast Agent (BCA) Publisher to broadcast and schedule the
documents to the recipients
. Used BO Supervisor to set up the database security and authentication
to user.
. Created alerts that are executed based upon certain conditions.
. Created statistical formulae, conditional suppression logic etc.
. Maintained documentation on Universe & related environments
. Developed user friendly web pages using C# and vb.net.
. Used crystal report viewer.
. Developed user controls.
. Deployed the .net application on production server.
. Developed process and data flow diagrams in Visio.
. Worked independently with minimal direction.
Environment: Business Objects 6.5, Crystal Enterprise X, Ab Initio, DB2,
iSeries, DBVisualiser, Visio, Microsoft Excel, MS-Access 2000, Microsoft
PowerPoint, UNIX, Business View Manager, VSS, Visual Studio .Net 2003,
Vb.net, Asp.net, C#, XML, HTML, VB 6.0, SQL Server 2000
Client: Cipla Labs, India
Role: Data Warehouse / Crystal Reports Developer
Duration: Apr'00 to May'04
Project: Clinical Trial Management System (CTMS)
Description: Cipla Laboratories is a global, broad-based pharmaceutical
company devoted to discovering new medicines, new technologies and new ways
to manage health. CTMS is comprised of modules to support the clinical
trial process: Siebel clinical manager base, Siebel clinical contracts,
Siebel payments, Siebel protocol builder, Siebel project cost tracking,
Siebel trip reports, Siebel document tracking, Siebel project and resource
management, Siebel remote client, Siebel reports, Siebel medical service
option and Siebel tools. These modules reside on dedicated Siebel servers
and the data is stored on a shared production database server. The data
coming from various feeds are to be ported into warehouse after different
stages of processing, such as scrubbing, preserving, etc using Informatica.
Responsibilities:
. Familiarized myself with Entity Relationship, Normalized, De-
normalized, physical and logical data models.
. Documented input and output record layouts, location of source and
target, file/table sizing information, file/table volume information.
. Documented all processes and Data Flow involved in the database for
future reference.
. Worked with the Crystal Enterprise Administrator for determining the
rights and giving Appropriate Access levels to users / groups.
. Prepared Report test plans, Report performance test plan.
. Executed test cases to verify integrity of reports results.
. Worked with the team to populate the data mart from several flat files
and tables.
. Involved in data collection, analyses of data as well as business
flow.
. Control-M was used for job monitoring.
. Developed stored procedures, views, triggers, packages, functions
using PL/SQL.
. Learned about hierarchical grouping, conditional formatting, ranking,
sorting, summarizing data
. Troubleshoot export related issues.
. Created various Transformations like Lookup, Joiner, Aggregate,
Expression, Filter, Router, and Update Strategy.
. Used SQL*Loader (Oracle-supplied utility) to load data from a flat
file into database tables.
. Extensively worked on Tabular Reports, Cross Tab Reports, Master
Detail reports, OLE objects, charts such as PIE charts, Bar charts,
Gauge, Horizontal sliders etc.
. Created multiple Sub reports (reports being Linked, Unlinked and on
demand Sub-report).
. Used complex formulas using SQL syntax and Crystal syntax, custom
functions
. Strong experience working with suppression logic, cascading dynamic
parameter, incorporating parameters into formulas
. Used different type of variables likes Shared, Global, Local, Array
and retrieved them from master report.
. Used Crystal Publishing Wizard for publishing and scheduling the
reports on Crystal Enterprise Systems
. Used Crystal Enterprise Admin launch pad and worked on the
Administrative Tool Console like Schedule Manager, Instance Manager,
Manage Groups & User Accounts and View Server Summary.
Environment: Informatica Power Center 6.0, Crystal Enterprise X, Oracle 8i,
PL/SQL, SQL*Loader, Shell Script, Control-M, Putty, UNIX, Siebel Tools 6.0,
MS-Access 2000, VB 6.0, Microsoft Excel, Microsoft PowerPoint