Customer Service Representative

Christine Ann Kramber

*** ***** ** *** ** Laurel,MD 20707 Phone: 850-***-****

********@*****.***

Relevant 12 Years of Experience of Customer Service

Experience 12 Years of Experience as Bartender Supervisor

12 Years of Experience in the food service industry

12 Years of Experience as business representative of Spanish and English

speaking customers

Bi-lingual, fluently reads and writes English and Spanish

Proven ability to train personnel

Exceptional communication and listening skills

Excellent time management and organizational skills

Education H.S. Luis Ponce de Leon Graduated in 1995

Employment Cashier and Customer Service, Walmart Supercenter 2009

Pensacola, FL. 32506- Hanover,MD 21076

Cashier, cash checks, bill pay.

Customer Service, ensure returns, sending and

receiving money orders, money grams, taking care

of all customer needs.

Food and Beverage Staff Supervisor, Playa Senator 2004-2009

Hotel and Resort, Rota, Spain, 11520

Ensured that all employees were trained for their

positions to maximize service, production and

efficiency

Directed and coordinated the food & beverage

operations and ensured the cleanliness of all

food and beverage facilities.

Made sure staff was professional and courteous at

all times, encouraging a continual improvement in

guest service, employee professionalism and

performance.

Special events coordinator

Customer Service Representative for Foreign

Nationals on vacation staying at the

Hotel/Resort.

Displayed and encouraged a high level of personal

hygiene, customer care courtesy and social skill.

Constantly monitored all food and beverage

service areas and made sure orders were served

promptly and in accordance with hotel standards.

Assistant Manager, Pub Bacus/Pub Basi, 2001-2004

Rota, Spain, 11520

Ensured both establishments ran properly

simultaneously.

Ensured that revenue was maximized through

correct billing and accounting procedures.

Assisted the General Manager in staff management:

recruitment, training, evaluation and promotion.

Maintained a pro-active and accurate stock

control, cost control and cash control.

Responsible for the maintenance of both

properties and ensured that all necessary

equipment was in good working order.

Improved beverage profits by monitoring wastage

and breakages and implementing controls.

Carried out management functions as required

. Head Bartender, Candela Coffee Shop 1998-2001

Rota, Spain 11520

Managed Bar operations/administration including

scheduling, reports, inventory and customer

service. Other responsibilities include:

supervising staff of over 8 employees and

responsible for team development, sales, profit

and cost control.

Ordering supplies from outside vendors.

Monitored and maintained an accurate inventory of

supplies.

Customer Service Representative, Super Sol Market 1996-1998

Rota, Spain 11520

Responsible for customer service satisfaction

with product issues.

Processed Customer applications for credit cards

Responsible for giving information and dealing

with issues of the day to day business.

Responsible for the processing of Money Orders

and Long Distance banking.

Served as a cashier behind the Customer Desk

Responsible for returned items and documents for

items to be returned to different vendors.

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