Sales Manager

Stephanie D. Stallings

**** **** ***** ****** ****** Woods, MI 48236

phone: 313/417-5723, e-mail: ***********@*****.***

Work Experience

**/**-******* ********* **********, LLC., Grosse Pointe Woods, MI

Consultant

Develop, grow and maintain six-figure IT consulting firm. Continuously

grow market share through direct sales effort by capturing the right

business mix of contractual and non-contractual client base and offering a

diversified portfolio of services. Surpass gross revenue goals 3%-5%

annually. Consistently increase client profits and productivity through

the implementation of proactive business solutions, i.e. disaster

mitigation services. Meet and exceed the needs of 15+ clients by

developing and implementing best practices. Generate positive net profit

for 36 quarters consecutively by increasing revenues and appropriately

managing expenses.

8/97-10/01 Candlewood Hotel Company, Wichita, KS

Training Manager

Introduced new concepts and improved on current processes through creation

and implementation of sales and operation training programs for 300+

employees. Researched, created and implemented new techniques to increase

productivity and morale and rolled out through company wide conferences

numbering 150-300 employees. Established brand consistency through

continuous evaluation and reworking of training programs.

Director of Sales- Candlewood Suites, Troy, MI and Omaha,

NE

Took troubled hotel from 60% occupancy to over 90% occupancy in less than 3

months. Opened new property and surpassed ramp up goal of 80% occupancy in

3-month time frame. Directly responsible for sales effort of $2M/year

hotel. Consistently achieved highest revenue generated company wide by a

single hotel property over the course of a year.

1/94-8/97 White Lodging Services, Merrillville, IN

Certified Trainer/Multi-Brand Sales Director- Residence Inn

by Marriott

Contributed to manager development and retention through the training of

new sales managers in the sales process. Increased profits and developed

employees through the creation of training tools and processes including

script audits, check lists and manuals. Created local awareness and client

relationships by devising and heading up a multi-brand sales effort based

on customer need based selling. Exceeded budgeted projections by 10%

within first year of hotels opening through the creation and training of a

sales department focused on targeting the right market. Generated 125%

penetration, 130% yield and a 69% ESPAR through the penetration and

saturation of the local market.

Catering/Convention Services Manager- Radisson Star Plaza

Exceeded monthly booking pace goals, within first 10 months booked over

$450K contributing to year-end budget. Consistently achieved 100%

willingness to return score on comment cards by increasing repeat business

through relationship building. Ensured the success of client events

through detailed management of accounts both social and corporate and

collaboration between departments.

Inn Manager- Spring House Inn

Coordinated and exceeded annual budget projections by 10% through

monitoring internal expense accounts and scheduling employee duties in

accordance to actual and budgeted revenue. Provided and maintained

attainable and measurable goals consistent with critical success factors.

Ensured continuous improvement in all areas of the hotel by organizing and

heading weekly problem solving meetings. Created and implemented detailed

training check lists and programs guaranteeing constant employee

development.

7/92-1/94 Westin Hotels & Resorts

Front Office Trainer- The Westin Indianapolis

Developed and implemented front desk training program, instructing

associates on both procedures and policies of the front office. Managed

the check-in and check-out services of the front office.

Lead Agent - The Westin Maui Resort & Spa

Ensured effective communication between housekeeping and the front office.

Accountable for the preparation and management of all arrivals.

Housekeeping Supervisor

Ensured the cleanliness and proper care of 150-200 luxury resort rooms

through the management of 9-12 room attendants. Generated daily inspection

reports by delegating team assignments.

Volunteer Experience

9/07-present Mason Elementary PTO Board Member

5/10-present Grosse Pointe Fishflies Running Club- Cofounder

Education

8/88-5/92 Valparaiso University, Valparaiso, IN

Bachelor of Science Business Administration

Training

8/97 Can Do Sales Candlewood Hotel Sales Training

7/96 The Edge Residence Inn by Marriott Sales Training

2/95 The Winning Edge Radisson Sales Training

Memberships

05/09-present Grosse Pointe Chamber of Commerce

05/06-present Metro East Chamber of Commerce

Awards

5/97 White Lodging Services Excalibur Award

5/94 White Lodging Services Excalibur Award

Software Skills

Microsoft, Word, Excel, PowerPoint

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