Maintenance Computer Science

Troy Fugnitti

**** ***** ***** ** ***********, IL - Cell Phone 217-***-**** - *********@*****.***

Professional Competencies

Help Desk, End User Support, Active Directory, install/maintain/upgrade windows operating

systems, performed hardware installations and maintenance on Cisco switches, hp servers and

network printers. Well versed in network IP management

Technical Skills

Operating Systems: 95/98/2000/XP

Server Operating Systems: Windows Server 2000 and 2003

Security Software: AVG Version 8, Counter Spy

Productivity Software: Office 2003/2007, Great Plains 9, FRX 6.7, Visual Basic, Visual Studio, SQL

Server, Cisco VPN Clients

Hardware: Lenovo laptops, Systemax Workstations, MSA 1000 HP Proliant Dl360, DL380 Servers,

SATA, IDE, Cisco 2950 and 2970 switches

Professional Experience

Contract Employee

STL Business Technology Partners 08/16/2010 – 10/08/2010

1. Hardware/Software support for over 100 users at Orthopedic Center of Illinois

2. Also performed network management and support

Utility Locator

United States Infrastructure Company 03/15/2010 – 08/13/2010

i.Responsible for pinpointing the paths of cables, pipes and other

conduits that carry utilities underground

ii.Work with utility maps as a guide but must confirm that the locations

marked on the maps are accurate

Temporary Contract Employee

Express Personnel Consultants 04/23/2009 – 01/28/2010

Wells Fargo & Co. (Web Support)

1Assist brokers with problems that may arise during their interaction with Wells Fargo

website.

2Used an AS400 command line interface assisted with processing errors on the processing

server

3Successfully resolve complex customer e-mail and telephone inquiries through the use of

multiple customer support tools

4Effectively articulate complex information to a variety of technical and non-technical

customers

Network Services Administrator 04/17/2007-12/11/08

ANPI Springfield, IL

1Performed installation configuration, maintenance, and troubleshooting of end user’s workstation

hardware, software, and peripheral devices:

o Ensured network connectivity of all workstations

o Administered all equipment, hardware and software upgrades (WSUS- Windows System

Update Service)

o Monitored and test network performance and provide network performance statistics and

reports weekly

o Recommended, scheduled and performed network improvements, upgrades and repairs

as needed

2Administered and maintained end user accounts, permissions, and access rights daily through the

Active Directory

3Performed server and security audits monthly

4Performed system backups daily and recovery as needed

5Conducted research on network products (defragmentation software), services, protocols, and

standards in support of network procurements and develop effort

6Interacted and received pricing quotes on software upgrades from vendors, outsourcers, and

contractors to secure network products and services

7Developed, implemented and maintained Group Policies, procedures and associated training plans

for network resource administration, appropriate use, disaster recovery

8Practiced network asset management, including maintenance of network component inventory

Technology Section Supervisor 02/16/2000 – 02/07/2007

GTECH Corporation Springfield, IL

9Assisted in the design of data dictionaries, database structure and layout, designing, installing,

upgrading, and managing database applications.

10Assisted with network support for 30 computers at the Illinois State Lottery

11Assisted in the development of maintenance strategy and maintenance scripts.

12Ensured accuracy and availability of data.

13Assisted with establishing policies and procedures pertaining to database management, security,

maintenance and utilization.

14Administered with database backup/recovery procedures and develops backup scripts.

15Developed and operates a cost-effective data base environment.

16Analyzed database performance statistics and performs required tuning activities to optimize

database performance.

17Assisted in the daily operation of computer systems

18Carried out all tasks on the daily checklist under supervision

19Generated reports required. Assist in verifying the validity and clarity of computer reports and

other output before releasing it from Computer Operations

20Reported all hardware problems to Senior Computer Operator or Computer Operations Supervisor

* Received the Silver Award for assisting with Instant Tick Dispensing Machine Project

* Received the five year award

Damage Controlman Second Class Petty Officer (SW)

United States Navy 01/21/2000

Received Honorable Discharge

Education

Robert Morris College Springfield, IL 12/05/2005-02/09/2007

Bachelor of Computer Science Degree with a concentration in Networking

Robert Morris College Springfield, IL 09/27/2004-07/05/2005

Associates of Computer Science Degree with a concentration in Networking

21Received Presidential Honor Roll

Lincoln Land Community College Springfield, IL 07/19/2005

Associates of Computer Science Degree

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